BBB Logo

Better Business Bureau ®
Start With Trust®
In Northeast California

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Garrett Landscape Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Garrett Landscape Construction include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Garrett Landscape Construction
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: May 27, 1994 Business started: 04/20/1982 Business started locally: 04/20/1982 Business incorporated: 12/21/2004 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Corporation

Business Management
Mr. Dan Garrett, Owner
Contact Information
Principal: Mr. Dan Garrett, Owner
Business Category

Landscape Contractors Outdoor Kitchens Patio & Deck Builders

Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

1/22/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was billed for work and materials not provided. Work is substandard manifesting defects in design, construction and appearance. Illegal Billing. *** ******* contracted to provide landscape services for which he was paid over $50,000. He did not perform the contract work as specified. He stated he delivered and used materials and labor on my job which were never provided. He damaged my drainage system. There are construction flaws everywhere, and his negligence severely damaged the cosmetic finishes throughout the project. He failed to honor repeated written and verbal warranties. He claimed that verbal change orders were agreed upon, but they were not and oral change orders are not legal. He bills for work he was paid for, and engages in illegal billing practices.

Desired Settlement: $50,500 or repairs and refunds as necessary to address issues, omissions and the damage done to my property.

Business Response: Up until a month or two ago Mr. ********* and I had been exchanging email messages in an attempt to find common ground on the issues he has raised. At the time I agreed with him on some issues and disagreed on others. He ended our exchanges abruptly with no explanation. I had expressed to him my willingness to make repairs and honor warranties but first asked for a specific list of his concerns for discussion and to help me organize an efficient plan for the needed work. I have not received a list with enough detail to reply comprehensively. During our exchange of notes I stated that I did not agree with his conclusions on some of his concerns and suggested he get another professional opinion. I have no knowledge of that being done.
I remain willing to listen to Mr *********'s complaints and to do my best to satisfy his requests. I will complete my contractual obligations, following trade standards, as we have done our best to do for the last 29 years in business. I ask him to send me a specific list of things he feels need attention so we can continue our discussion.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
I have appealed to the BBB's assistance in resolving this dispute because previous efforts to seek redress outside this forum have been unsuccessful. Mr. *******'s proposed resolution is not acceptable as it delineates no action whatsoever on his part towards addressing any of the specific items detailed above. He states he is unclear as to what we are asking for. Specifically, we request reimbursed for omitted or diverted materials and labor charges for work never completed, replacement and repairs as required to wood arbor posts and patio structures, repair and replacement of items damaged due to Mr. *******'s employees' failure to properly protect our property including affected concrete, a stained and marred fire pit which is falling apart, stained seat wall masonry, missing and dead plants, repairs to a defectively installed switch and wall impacted by such, and addressing a main drain that was wrongfully covered by improper placement of a garden bed. *** ******* maintains he follows professional trade standards and adheres to the ethics of the BBB. I would *** ******* to state on the record whether he followed laws and regulations required of contractors in California in respect to billing, collection and use of funds, and documentation in respect to his dealings with me. Part of my complaint to the BBB pertains to such and I feel that I and the BBB require a clear statement in order to proceed toward a full resolution. So Mr. *******, please make a clear statement so as we can proceed to address this component of the complaint.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

1