Are You the Business Owner of Classic Design Floor to Ceiling?
If yes, click here to login.
BBB Accredited Business since
Phone: (209) 334-4060 Fax: (209) 366-6820 2303 S Stockton St, Lodi, CA 95240
4 of 4 images | See All Images >>
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Classic Design Floor to Ceiling offers a 3-tiered approach to Effortless Home Improvement:
* A 6000 sq. ft. showroom
* Professional designers on site
* Project Management and licensed installation for commercial and residential remodeling
Request a Quote
A BBB Accredited Business since
BBB has determined that Classic Design Floor to Ceiling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Classic Design Floor to Ceiling include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 886537.
Type of Entity
Business ManagementMs. Tiffany Gomes, President & CEO
Kitchen & Bath - Design & Remodeling Kitchen Remodeling Contractors - General Floor Coverings & Installation Construction & Remodeling Services Bathroom Remodeling Remodeling Services Hardwood Floor Contractors Cabinets Carpet & Rug Dealers - New Floors - Hardwood Window Shades Interior Decorators & Designers Window Coverings
Products & Services
Classic Design Floor to Ceiling sells the following brand(s): All major brands
Classic Design Floor to Ceiling offers the following product(s): All interior finish products
Method(s) of PaymentVisa, Mastercard, Discover, Check, Cash, In Store Financing (on approved credit)
Refund and Exchange PolicyIn-stock merchandise and catalog orders, excluding sundries, may be returned for in-store credit within ten days only and must be accompanied by original sales receipt. Restocking fee of not to exceed 25% may apply.
Special orders and custom fabricated merchandise are non-cancellable and nonreturnable.
Service AreaCalifornia's Central Valley
Alternate Business NamesEstisa, Inc
Products & Services
This firm offer professional design services, products, project managment and installation for new and remodeled kitchens, baths, floors, and custom interiors.
Industry TipsHiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights
2303 S Stockton St
Lodi, CA 95240 (209) 334-4060 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Contract(which did not include a Return Policy) was signed 12/4/14. Nor were returns discussed. Required 4 trips to CD to acquire all items over 5 days. Vanity was picked up on 12/09 and remained fully crated. On 12/19/14, Licensed Contractor ***** ******* uncrated vanity and mirror, consistent with the known project timeline. The vanity and mirror were found to be poorly manufactured and damaged.The mirror had a quarter sized patched area of damage.A piece of drawer apparatus fell to the cement when openedScratches/flaws in the vanity finish were notedSmall chunk of granite missing from the vanity top in f***tOverall poor craftsmanship/questionable material quality(This piece was touted as finely crafted designer quality/top of line made for CD by ****, Sales Associate.)On 12/19/14, numerous calls were made to Classic Design to resolve this issue, beseeching someone to visually inspect the merchandise. *******, CEO, returned the calls in late afternoon, stating any resolution was strictly at the manufacturer's discretion. She is merely a broker, but would hope for the best while speaking with the manufacturer. Classic Design took payment of $2,500(includes tax)from us for this vanity and mirror, not the unknown manufacturer.On 12/20 ****** and ******* ****** attempted to return the set to the showroom. General Manager *** ***** refused to credit charges or to inspect damage, only desired to retain the unit. Instructions from the Dispute Department of Barclay Master card were NOT to leave the vanity/mirror without receiving verification of credit to the account. Pictures were taken of the store f***t, with well secured vanity/mirror while speaking with Master card. Items were returned safely to the garage.Classic Design continues to deny any responsibility for this situation.On 12/30/14, ****** ****** received a certified letter from CD including an unforeseen Return Policy, Certificate Style and now a written request for photographic documentation, 10 days after attempted return.
Desired Settlement: Full refund of ******* ********* vanity and mirror only, $2500. This doesn't include the 7 items purchased from the Victorian Collection by Delta. Note: Contractor ***** ******* discovered 2 crimps in the Delta towel bar - front and back.Removal of aforementioned bath furniture from residence garage.
On 12/4/14, ****** ****** purchased a variety of products from us, including a special order vanity and mirror. The purchase price for the vanity and mirror, including tax was $2494.57.
Consumer Response: I wrote two responses to the business's rebuttal. Neither of the three page responses could be added to the response window. A blank page was in the window. I re word processed the entire response printed it and drove it up to the BBB in West Sacramento. I was assured it would be added as I had written it.. It is important to clarify statements made about us before the complaint is placed on the internet.The business had written a very personalized account, which required mitigation..****** ** *** ****** *
Consumer Response: I will restart this message once more. I attempted to be edited and factual in my initial complaint. The business response was a rather personal attack on my credibility. I wrote a three page rebuttal, paragraph by paragraph. I am unclear whether that rebuttal has been attached to the complaint. I even printed a copy and hand carried it to the BBB in West Sacramento. Should the entire complaint find it's way to the internet without my response attached, I would be very disturbed indeed. In the end, we have resolved the issue with a refund. I am satisfied with the resolution but still very dissatisfied with the entire experience. This was, again, the worst business interaction I have experienced in my entire life. It has been resolved once the refund goes through ****** **** and I know my rebuttal is attached. I have discussed with ******* *, withdrawing the complaint, thus eliminating any internet exposure for all parties once these 2 last items are cleared. Thank you for all your assistance and attention in this matter. ****** ******
Consumer Response: Consumer states: I have received my refund and consider this matter closed but remain dissatisfied with the business practices and want the complaint to be published.
I do not accept this response because: Classic Design refuses to accept any responsibility for poor quality, poor construction, and damaged products. Be advised: *******, CEO, was not called "a lier' in any situation. A conversation with **** ******** was largely fabricated. Condescending sarcasm and personalization in order to attack my credibility will not alter the facts of this case. As a first time user of BBB's complaint system, I attempted to be very edited and factual. However this is the worst experience with a business I've ever suffered in 60 years. The personalized nature of *******'s response compels greater specificity from her clients.
The resolution is a refund from Classic Design of $249.00 (vanity&mirror) of the $3800.17 total order on 12/04/2014. The unit has been returned already per legal council with additional photographs detailing construction and damage issues (causation of damage my be from shipping or poor construction-unknown). Please see original complaint for the damage list.
At no time were refunds requested for the Delta faucet set; Delta shower ensemble and valve: Delta Handle: Delta Towel bars; Delta Toilet roll Hanlde. These were paid (although one towel bar was crimped)and not contested. (I considered this an early compromise.) On 12/4/14, **** ******** intimidated I was receiving a "contractor's discount" which brought the pricing well below retail. Later, I discovered the prices of the Delta Ceramic faucet, shower and accessories to be double retail. Mrs. ******** at length described the superior quality, workmanship, and lifetime warranty afforded all products offered by Classic Design, emphasizing how Classic Design stands behind all purchases.
Imagine my angst, when the vanity was uncrated by my contractor, ***** ** 12/19/14, damaged with poor quality construction. Immediately, I placed 3 calls to Classic Design, reaching **** who stated the following: "We didn't make it! You must deal with the Manufacturer. I'm a broker!
Requesting a manager: She is on vacation!
At this point, I had lost all confidence in the business as reputable and the proprietor as available to make a good faith effort to resolve the issue. As a contractor, ******* should aprpeciate the stress of renovation at Christmas, and now her clients have no bathroom for arriving guests. ****** ****** also attempted to call ******* at 3:22pm. She returned his call in the evening.
******* called me sometime later that afternoon after I had left my home. It was December 19, the day the renovation was to be completed in time for guests. Originally, I was mistaken about the time frame, perhaps my surgery on December 16th at St. Joseph's Hospital affected time lapse perception (occurs commonly). After reviewing the Classic Design Receipt, I concurred it was 9 days since we retrieved the vanity. Again, I was told it was at the complete discretion of the manufacturer to issue a refund to me. ******* was only a broker. I pleaded for someone to come look at it, having only a few photographs on a cell phone. With no sense of urgency, ******* stated she was unavailable until Monday at 8am. I sent those to the email ******* gave me over the phone.
Classic Design was well informed of the timeline of my project, and vanities are one of the last items installed in a full Bathroom renovation.
On December 20th, ****** and his son attempted to return the Vanity/Mirror to CD, requesting an account credit per ****** **** Dispute instructions. *** *****, General Manager refused to issue a credit; nor did he seek to inspect the unit as I already stated. The Vanity/Mirror remained outside of the showroom over 30 minutes. No attempt was made to block inspection. No attempt was made to inspect it all, by Mr. *****.
There was no further communication, until a Certified letter arrived December 25,2014. The letter prohibited further non-written exchange. We sough legal advice for right and remedies. On January 26, the vanity/mirror was, again, taken to Classic/design with 8x10 photos of damage and poor quality construction. This time it was received Mr. ***** took cell phone photos of the unit. (inferior quality photos)
Please note: Classic Design delayed resolution of this conflict to service their own best interests in pursuing and preserving a high retail profit. Classic Design appears to lack an incentive to pursue a refund for us.
Please note: ******* accuses me of fact manipulation in stating manufacturer was unknown; subsequently stating the manufacturer's name. I know now the unit was MADE IN CHINA, and the top of the line designer is ******** *********. Who is the manufacturer? Who is manipulating facts here?
?PLEASE NOTE: There was no Return Policy in the signed contract. Nor it was discussed. Neither a prominent sign. Perhaps ******* is mistaken about the location.
I would like to qualify the following item which ******* felt was unfounded. The facts are: I was called repeatedly to acquire products. 12/3 12/4 to order; returned 12/5 for shower head, handle, valve; 12/6 for faucet and accessories but faucet wasn't there.; 12/7 closed; 12/8 faucet itself; 12/9 to pick up vanity/mirror. YES, that's four trips, *******.
We are contesting with ****** ****, as I write, to revoke, again, the $2,500 refund to CD's account. It is our right to do so. After we have the opportunity to respond to your charges, it is very likely, indeed, your current refund will be revoked.
IN CLOSING, I read your accolades section of this rebuttal. But, it's not all hearts and flowers, is it? I quickly found a prior BBB complaint and a complaint on Yelp. I have no doubt there are others, very unhappy, who just walked away.?
Problems with Product/Service
Read Complaint Details
Complaint: Contracted to do home remodel. Did horrible work and work ethics along with improper personnel. From the stress my husband become ill. Contracted to remodel our home for 68,000.00. Service was next to nothing. After 5 weeks there was 3 employees fired because they were not doing their job. Most of the workers did not speak english and did not know what they were suppose to do. We had to constantly be here to monitor what was going on as there was never a head guy here. The work day for this company starts at 9:30 and ends before 3 pm. Many days skipped when no one showed up. One bathroom floor was taken out and replaced 3 times. Installed the wrong toilet and the list goes on. The stress was so bad my husband ended up in the hospital for stress. No organization of the workers. We never knew what was happening. Started 11/07/2012 with demolition and much damage was done to other portions of the house because they did not know what they were doing. A telephone was stolen by a worker. We had to live in the bedroom for 6 weeks. End date was 12/31/2012 according to the contract and we are still trying to get them to finish. No one in the crews know anything. Just stumble along. We were never so disappointed in our lives. Because of the firing of the one in charge of our job many things did not get finished to our specifications. Texture job was wrong, hall lights did not get done until we paid again for them also entry ways lights were to done and they were not. We are sick of this bunch and would not recommend them to anyone.
Desired Settlement: The man who put together the bid together was fired and we asked the owner to please go over the figures as we thought it was really high for the work that was done. As there were several aspects of the remodel that were not done to what we asked for in the beginning we would like a refund on the things that were not as specified. The original man who was fired did not let the owner know what our wished were so we got aced out on several things. Also, the general disorganization of this business is unbelievable plus the caliber of the workers made this remodel very stressful so as to harm our health.
Business' Initial Response