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BBB Accredited Business sinceAdditional Locations
Phone: (916) 924-9666 805 Howe Ave, Sacramento, CA 95825
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A BBB Accredited Business since
BBB has determined that Guzzetta & Company Fine Jewelers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Guzzetta & Company Fine Jewelers include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Nick Guzzetta, President
Jewelers - Retail
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Took a family heirloom ring to Guzzetta & Co to have gold added to the prongs. I spoke to a young salesman and Mr. **** *******. I explained that the ring was very special and didn't want anything changed- simply wanted gold added to secure the ******** in place. I asked that the ring not be buffed as it has a matte gold nugget finish. I was quoted a price and advised it would be no problem to add cold without having to alter anything on the ring.I picked the ring up and noticed that day that a couple of the ******** were not seated as they were previously. The ******** are crooked- one side up higher so you can see under the stone which was not possible before Guzzetta worked on the ring. I took the ring to ******** Jewelers on my way home to be checked out as they made the ring custom for my Grandfather. They advised me that the repairs were botched. I was advised the gold that was added was full of porosity and would not add any strength to the setting as the air bubbles weaken the gold. I took to the ring to a second jeweler (******** ******** in Roseville) and their jeweler was on site- he stated exactly the same information as ******** Jewelers stated. Botched repairs- horrible porosity- prongs now must be rebuilt. The jeweler at ******** stated the repairs were done by an inexperienced person and it was quite possible the stones moved as a result.When I advised Guzzetta & Co of the issues the only solution that was offered was sanding/filing the prongs down. This was not acceptable as it essentially erases what I paid them to do and I am back at square one with ******** that aren't secure. They advised me there was no way that the ******** could have moved and that they had nothing else to offer. They were not helpful, apologetic or even cordial. I was advised I would need to speak to **** Guzzetta-- as he was out of town they said to come back. I returned approximately a week later and **** was not in the store. I asked for him to call- he hasn't.
Desired Settlement: Additional Complaint info: I returned to the store two additional times and **** was not in. I was told he expected me on another day- I travel and am not able to cater to Mr. ********'s schedule. I have left my information 4xRefund of $160.00 for repairs that botched.Agreement to pay full cost of rebuilding the prongs they damaged by a reputable jeweler. (I am not willing for them to do the work at this point. I was given an estimate of $35 per prong @ ********
To Whom It May Concern:
I am writing in response to a complaint which was submitted on 04/13/14 ID # ******* that was lodged against Guzzetta & Co Fine Jewelers.
Our customer, Mr. ******** *********, lodged a complaint saying that he was disappointed with the work that was done on a ring that Mr. ********* brought into our store.
Mr. ********* brought an heirloom ring to our store to have gold added to the prongs on the ring in order to secure the diamonds more firmly in place. He specifically asked that the ring not be buffed as it has a matte finish. We heeded Mr. *********’s request and did not buff the ring. Mr. ********* stated in his complaint that after we added the gold to the prongs he felt that the diamonds had been moved and were not seated correctly. We did not raise the diamond or move them in any way. The ring badly needed cleaning as there were lotion and other materials under and around the stones and after an extensive sonic soak and steam cleaning it was possible to see under the diamonds, as that is the way they were originally set in the ring. It is possible that Mr. ********* had not been able to see under the stones in the past and naturally assumed that they had been moved.
Mr. ********* also stated that he sought the opinion of other jewelers and was told that the repairs were botched. He states that he was told the gold that was added by us was full of porosity and would not add any strength to the setting. The jeweler that we have on site has informed us that he normally uses what is known as 14 carat hard gold for his repairs where as others may not. He also informed me that there had been previous repairs done to the ring in which they may have used a different type or quality of gold and that we would have no way of knowing exactly what that was. Mr. ********* also states that one of the other jewelers told him the person making the repairs at our store was inexperienced. Our jeweler has over 20 years of experience and handles hundreds of repairs monthly.
Mr. ********* called the store and asked to meet with Mr. Guzzetta and he was told that at that time Mr. Guzzetta was out of the country and would be happy to see him when he returned. Mr. ********* made an appointment to see Mr. Guzzetta and was not able to keep this appointment. There have been attempts to meet and see what can be done to rectify the situation; however, due to conflicting schedules, they have not been able to connect with each other
Mr. Guzzetta has scheduled an appointment with Mr. ********* for Saturday, May 10th @ 11:00 and we are confident that we will be able to come to a mutual agreement that will result in the customer satisfaction that Guzzetta & Co. Fine Jewelers always has and will continue to provide.
Problems with Product/Service
Read Complaint Details
Complaint: My fiance bought a stock ring (unaltered) and was not warned of return policy. I returned the ring, yet we were not refunded. My fiance bought a ring on Thursday, Sept 26th. I didn't like it. I made a special trip to the store, missed hourly wages, and spent $60 on gas to be there first thing on Monday, Sept 30th. Their website advertised they were open at 10 AM on Mondays. When I got there, a sign was on the door stating "summer hours", in which they are closed on Mondays. I called the owner, Nick Guzzeta, on Oct 4th to figure out a time for us to come into the store together to look at different options, and asked if it would be ok to return the ring. He said he had difficulty looking up the order on the spot and would call me back. He never did. We came into the store together on 10/8, but failed to find a ring we both liked. At this point, Nick informed us he "would do what he needed to do to make things right". We found a ring at a competitor and purchased it. On the morning of Oct 9, I went in to return the ring. He tried convincing me to keep the ring and how much he liked it. I explained I didn't like it, and politely asked for a refund. It was a stock ring, unaltered. He again tried to get me to take the ring with me, but I explained we didn't want it, to take it back and just issue us the store credit. I said this was a cheap move, as I had spent nearly $4500 there just six months prior. He just pointed to the receipt and refused to issue a refund. When I purchased the engagement ring six months earlier at their sister location in Roseville, I made a special order for a customized ring. When I was paying, the salesman specifically pointed out that when he places the order that I couldn't have a refund. When my fiance purchased this stock ring from the case, no mention of the lack of return policy was mentioned. Hard to believe that a stock ring is unreturnable! In sum analysis, they have the ring (completely unaltered) and they have my money. I would like our money back.
Desired Settlement: $2441.00
Initial Business Response