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BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Internet access services for residential and business. DSL, T1, Fiber, Fixed Wireless, WiFi.
Web hosting, server hosting, enterprise email hosting and filtering.
VOIP digital phone service for residential and business.
Business computer network management and consulting. Firewalls, Security, Networks, etc.
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A BBB Accredited Business since
BBB has determined that Succeed.net meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Succeed.net include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
The number is 84640.
Type of Entity
Business ManagementMr. Robert Lavelock, Owner
Internet Services Computers - Networks
Method(s) of PaymentChecks and Major Credit / Debit cards (Visa, Mastercard, American Express)
Refund and Exchange Policy30 day refund on some services.
Alternate Business NamesClear Connections Clear Cxn Inc. Coastal Web Online Corporation
Products & Services
Succeed.net is a full-service Internet and IT services provider.
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
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Additional Phone Numbers
- (530) 674-4200(Phone)
- (916) 231-1680(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: This companys internet service was down for 5-7 days and will not provide a credit. I signed up for this internet service back in Nov 2012. I told them we use the IPO phones, they told me they use IPO phones also their internet service can handle these phones. Their has been problems with service going down for 20 30 minutes at a time. We have to restart our system each time 'THAT IS DOWN TIME FOR THE COMPANY" Two invices ago (Two Months)I asked for a credit for the 5-7 days my IPO phones were not working. I got a call today 6/24/13 from the Tech support telling me this type of internet service they told me I needed for my Phones dose not get credits I need to upgrade to a more expence plan. They are charging for a 6 gig internet service, even today I am getting 5.04, but being charged for 6. Most of the time I am down to 4 gigs. When I enrolled with this company their was no information telling me their internet would be down and my phone would not work. I am looking for a credit for the internet service they are providing compare to the internet I am getting.
Desired Settlement: Refund me for the service I have been receiving compare to the internet service they are providing.
Business' Initial Response
Problems with Product/Service
Read Complaint Details
Complaint: We have tried for three days to get our internet service cancelled from this company and they still have not complied even after four calls. On Monday of this week (6/25/12) I signed up for internet from a new service provider. This service provider then told us that we needed to cancel our old internet before they could install the new service. I then proceeded to call succeed.net/CWO and asked to have the service cancelled that day. The employee I talked to was very accommodating and said the service would be turned off by the end of the day. The next morning the internet through Succeed.net was still active so i proceeded to call again. This time i was told that the order had been put in for the cancellation to happen by the first. I then told the CSR that i wanted my service cancelled ASAP and she said that it would bee off by the end of the day. This morning the service was again still active. I called Succeed.net for a third time and was told that the service was off and that it was AT&T's (the new service provider) to come and physically cut the "line" to sever service. I then proceeded to call AT&T who told me that they have no affiliation with Succeed.net. When i called Succeed for a fourth time they still denied that it was their problem and that AT&T (who we have never had internet from) was at fault. I'm tired of dealing with this company and all of the run-around that they have been giving me just to keep us from cancelling service.
Desired Settlement: All i want is to have me service connection severed immediately. That's all. Not hard people.
Business Response: Business' Initial Response Sorry for the frustration, but I think there is a misunderstanding. This customer account was cancelled and is no longer being billed as requested on 6/26/2012. Request to cancel wholesale circuit with AT&T was also done 6/26/2012 and verified today on 6/29/2012 that it is indeed showing circuit is cancelled. Unfortunately, AT&T can take up to 1 week to cancel a circuit. After we request to cancel the circuit it is out of our control. But if customer is trying to move from our DSL (Wholesale AT&T) to a retail AT&T product (uVerse), AT&T is in charge of both parts of that process. But for whatever reason the division of AT&T that does disconnects appears separate and takes a up to a week which is why this customer is upset. If there was anything more we could do we would. The frustration should be directed at AT&T, not us.