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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for PacificHost include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. George Natzic, CEO
THIS LOCATION IS NOT BBB ACCREDITED
9245 Laguna Springs Dr Ste 200
Elk Grove, CA 95758 (916) 627-2049 (800) 491-6590 Directions
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Additional Phone Numbers
- (916) 627-2049(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Hi, My complaint involves a hold on my web site and accusations of me spamming and getting blocked by ********. To date I don't know why I am blocked? Hi, I have had a journey from **** with these two companies. I am contacting the BBB regarding their business practice and rude staff and them placing my account on suspension, which is hurting my hard earned google rank and customer reputation immeasurably, not to mention caused me great stress and heartbreak. I feel there has been a breach of normal acceptable internet protocol, to the point that it has left me stressed and will also be hitting my pocket, as this is just another delay I don't need. Dispensing with all the in between failures with passwords etc, I will cut to the chase. The problem involves my web site backstagauditions.com being logged with ******** for what they term 'spamming'. This is incorrect. ******** web site showed my web site as being blocked and this is where the problems started. I complained to Pacific Host and they in no uncertain terms backed up ******** and had no ear for my plight at all. Since then, I understand that ******** is already under review for doing this to millions all over the world and I understand many countries are now taking ******** to court and suing them, as well as the FTC. Good. That, I can not do anything about and it will take its due course. However,we are given an emailing platform with our script when we join and are not warned by Pacific Host to NOT use it, or risk suspension. So, despite my protests I agreed to find a bulk email service outside of Pacific Host to use instead. Since then, I have not broken protocol, or what their idea of protocol is, since. This was a couple of months ago. Now, the same day that I am due to migrate my accounts from them to another host provider, because I am tired of their antics, I find my account has been suspended. One might think, why don't you just use the ticket support and find out what the problem is. I have not been able to get the pacifichost.com web site up in any of my browsers nor their chat support. Also, an email from my admin area fails to reach them and gets blocked. They have provided NO reason for my suspension. They have not emailed me, and if they did I can not access it because of the block on my account. They have in my opinion exceeded what would normally just be an email complaint to the BBB. I have spent many late night hours and many months building this web site and it was just about to be my lively hood. In my opinion they have broken every rule in the book for what is normally acceptable treatment of an individual and this has compounded my already over stressed state, so the damage is considerable. I hope you can see how important this is to me and why I am contacting you. It is NOT illegal to email even someone who has not requested information from you, so long as there is an unsubscribe link in the email you sent. However, this does not apply to me here anyway, because each one of the clients I emailed (about 1,000 at the time), is a client of mine who has joined my web site. I have read other entries on the internet, where even a Priest and government departments have not been able to email their own internal contacts. This practice of over-exemplifying the situation should be investigated I feel. In the mean time I am left without a web site that I spent many hours building, as you can appreciate my heart is broken right now and I have lost faith in these host providers. If you could investigate why Pacifichost has done this, not just to me but others as well, for no reason, it would be much appreciated. ******** has to be stopped too, these two are destroying consumers chances of making a legitimate income. I am not & will never be a spammer. I am a professional. I just want my web site unblocked so I can migrate to the new company. I have already paid them but now can't migrate. I have 6,500 clients to think about here. They have no right to do this and gave me no warning. I've not sent a single email to any of my clients. I share a server so perhaps it is someone else. Thank you for your time!
Desired Settlement: I would like to see my account unsuspended immediately. I trust these people with my clients data, so if anything were to happen to a business that I worked hard to build up or data was lost I would have no option but to sue this company. They should realize that this could get messy for them if they do not comply. I just want to migrate my site away from them and get on with my life. That is the cheapest option and the right one for them right now. I hope they are more sensible than they have been so far and I have read from others too how rude their support staff are. Also, they treat you like you are stupid. They won't listen to your complaints and as another person said they shut you down, rather than resolve the issue. Their passwords are always failing and I have to change them. They offer little to no support, depending on the situation and they are backers of the notorious SPAMHAUS and were proud in letting me know that. When I got blocked the first time, it was by accident because they didn't warn me about not using the newsletter facility that is provided in the script and warned I would be suspended if I used it again. BUT I haven't even emailed one client!! They need to release both access to my site and also the C-Panel so I can migrate. Is not migration better than litigation? Thanks.
Business' Initial Response
Problems with Product/Service
Read Complaint Details
Complaint: We are working with Pacifichost since Agust 2011 without problems. Always the same way (uploading video files) 3 days ago, we canÂ´t upload any files. I repeat, always upload video viles more than 100MB. Now, they say that is not possible, and they are forcing to change plan (upgrade to a more expensive plan). They never warning us about file size, recurse abuse in your server, or anything like that.
Desired Settlement: We want the service returns like the beginning. We need to upload this kind of files (this is the reason by we contract Pacifichost last year).
Business' Initial Response