BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Superior Vision Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Superior Vision Services, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Insurance
Phone Number: (800) 927-4357
Type of Entity
Business ManagementMs. Kimberly Hess, Sr. Vice President-Oper Ms. Jennifer Tencati, Social Media/Marketing Team
Alternate Business NamesSuperior Vision Superior Vision Insurance Administrators Superior Vision Insurance Services
Products & Services
Superior Vision Services, Inc. specializes in vision insurance services.
11101 White Rock Rd Ste 150
Rancho Cordova, CA 95670 (800) 507-3800 Directions
PO Box 967
Rancho Cordova, CA 95741
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Types of Complaints Handled by BBB
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- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (800) 507-3800(Phone)
Additional Web Addresses
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Failure to provide credible coverage letter. Hello, I had superior vision's vision plan through my wife, who was an employee of ***********. My wife quit her job with *********** and her coverage, along with mine ended on July 31, 2012. I and my wife both reached out to superior vision via their XXX-XXX-XXXX number around August 7 and August 9th to fax a letter of credible coverage to my employer's benefits processor so that I can enroll myself and my wife to my employer's vision plan. The customer service person said they do not fax the letter and can only mail it. The rep also informed us that it would take about 5 business days. So, I requested them to mail it. I didn't receive the letter so far and it is already August 29th. Both me and my wife called them thrice in the last 5 days and they still say that they have mailed the letter and can't do anything else. So, because they can't fax/email the letter to my benefits provider, I would be unable to enroll in to my employer provided vision plan for this year. On top of this, atleast twice the customer service representative said that they will research the matter and get back to us, but never did. This is horrendous customer care.
Desired Settlement: I would like to be refunded all the money that we have paid to superior vision because of this horrendous customer service.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved