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Better Business Bureau ®
Start With Trust®
Northeast California

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Superior Vision Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Superior Vision Services, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Superior Vision Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 30, 2004 Business started: 04/09/1993 Business started locally: 04/09/1993 Business incorporated: 04/09/1993 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Insurance
CA 94105
www.insurance.ca.gov
Phone Number: (800) 927-4357

Type of Entity

Corporation

Business Management
Ms. Kimberly Hess, Sr. Vice President-Oper Ms. Jennifer Tencati, Social Media/Marketing Team
Contact Information
Principal: Ms. Kimberly Hess, Sr. Vice President-Oper
Business Category

Insurance Companies

Alternate Business Names
Superior Vision Superior Vision Insurance Administrators Superior Vision Insurance Services
Products & Services

Superior Vision Services, Inc. specializes in vision insurance services.


Additional Locations

  • 11101 White Rock Rd Ste 150

    Rancho Cordova, CA 95670 (800) 507-3800

  • PO Box 967

    Rancho Cordova, CA 95741

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

  • (800) 507-3800(Phone)
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Additional Email Addresses

  • - eQuote
  • - Communication/Mass Email
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Complaint Detail(s)

9/24/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Failure to provide credible coverage letter. Hello, I had superior vision's vision plan through my wife, who was an employee of ***********. My wife quit her job with *********** and her coverage, along with mine ended on July 31, 2012. I and my wife both reached out to superior vision via their XXX-XXX-XXXX number around August 7 and August 9th to fax a letter of credible coverage to my employer's benefits processor so that I can enroll myself and my wife to my employer's vision plan. The customer service person said they do not fax the letter and can only mail it. The rep also informed us that it would take about 5 business days. So, I requested them to mail it. I didn't receive the letter so far and it is already August 29th. Both me and my wife called them thrice in the last 5 days and they still say that they have mailed the letter and can't do anything else. So, because they can't fax/email the letter to my benefits provider, I would be unable to enroll in to my employer provided vision plan for this year. On top of this, atleast twice the customer service representative said that they will research the matter and get back to us, but never did. This is horrendous customer care.

Desired Settlement: I would like to be refunded all the money that we have paid to superior vision because of this horrendous customer service.

Business Response: Business' Initial Response
Contact Name and Title: ********* ****** Contact Phone: XXX-XXX-XXXX Contact Email: *****@superiorvision.com Superior Vision is a third party administrator on behalf of the member's employer. Regretablly, a satisfactory answer to this issue cannot be answered via this method due to privacy constraints. Additionally, we cannot provide the BBB with specific information without the member's release. The action of posting a complaint does not release us to discuss private or protected information. Today we posted a reply via US Mail to the member's last recorded address. You may reach out to him in 7-10 days to confirm receipt. If you have additional questions or concerns you may reach me at the numbers and email provided.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved