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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Firm Foundations Insurance & Benefits Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Firm Foundations Insurance & Benefits Center include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Insurance
Phone Number: (800) 927-4357
The number is 0D94527.
Type of Entity
Business ManagementMr. Dale Penne, Agent Mr. Dale E Penne, President
Insurance Companies Insurance - Accident & Health Insurance - Life Insurance - Property
Alternate Business NamesA Firm Foundation, Inc.
Products & Services
Firm Foundations Insurance & Benefits Center provides a variety of insurance services.
1530 Humboldt Rd Ste 5
Chico, CA 95928 (530) 891-4673 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (530) 891-4677 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Cancelled my insurance without my approval per employer request 3 days before my scheduled surgery. Then apologized for the mistake and never fixed it 01/01/13 thru 01/31/13.I got sick from work and went to the doctor. I was told not to work because I had an umbilical hernia and needed surgery. I informed my employer of my surgery date of 01/14/13, 3 days prior to that, my employer called to have my insurance cancelled without my knowledge.When I went to get my meds after surgery the pharmacy said I was not covered.I immediately called ******* of Firm Foundations and she apologized and said it was her mistake and she would reinstate my insurance,rescinded on the first with no lapse in coverage.Now her and her office are denying this. I have proof my premium was paid and a letter from my employer that I needed to come in to her office to set up a payment plan after she had called to have it cancelled.On 01/16/13 I went back to pharmacy and filled prescriptions with my insurance card.I have never heard of an insurance company giving a customer insurance for ONE day.
Desired Settlement: I want my coverage to be paid from 01/01/13 until 03/01/13 with proof of coverage sent Both by email and certified letter.
Business' Initial Response