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Northeast California
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BBB Accredited Business since

Apex Care

Additional Locations

Phone: (877) 916-9111 View Additional Phone Numbers 1418 Howe Ave Ste B, Sacramento, CA 95825 View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Apex Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Apex Care include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Apex Care
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 03, 1993 Business started: 02/01/1989 Business started locally: 02/01/1989
Type of Entity

Sole Proprietorship

Business Management
Renee Hammond, Internal Operations Ms. Maria Cruz, Internal Operations Manager Ms. Natalie Ruedy, HR Operations Manager
Contact Information
Principal: Renee Hammond, Internal Operations
Business Category

In-Home Care Senior Home Care Home Health Services

Alternate Business Names
Apex Care/Real Care
Products & Services

Apex Care specializes in; in home care, care home referral and emergency response system services.

Additional Locations

  • 1418 Howe Ave Ste B

    Sacramento, CA 95825 (916) 209-8448 (877) 916-9111 (916) 924-9111

  • 1803 W March Ln Ste N

    Stockton, CA 95207

  • 2125 Wylie Dr Ste 5

    Modesto, CA 95355


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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Additional Phone Numbers

  • (209) 478-9111(Phone)
  • (209) 525-9111(Phone)
  • (916) 209-8448(Phone)
  • (916) 924-9111(Phone)
  • (209) 522-2685 (Fax)
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Complaint Detail(s)

3/28/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: ApexCare did not send my refund in a timely manner per our signed contract. The contract stated that they would refund the deposit 15 business days after being notified of termination of services. The service was terminated on January 23rd at 7:25am via an email to their Regional Director (RD). I followed up with the RD via email on February 10th about the refund but she reminded me that it takes 15 business days. On March 3rd, I remembered that I was supposed to receive my refund and emailed the RD again requesting the refund. They should have sent my refund no later than February 14th. Finally, I have received my refund on March 5th. According to date on the envelope that it was mailed in, it was not posted until March 3rd. This is more than two weeks after they should have sent my refund. I also call they're office on March 3rd to request the refund and requested that someone call me back so that I could speak to them but no one ever called. The RD did apologize for the delay in an email on March 3rd and I do not believe that it's her fault. In fact she and the caregivers have been nothing but professional and responsive to our needs. (There was an issue during the care of my Mom but I believe that was an issue related to the managers of the business and an extreme lack of communication). Apparently, the President of the company and the corporation have been informed of the issue but so far I have NOT received any sort of apology or offer of compensation for holding my money beyond the refund date.

Desired Settlement: I would still like to speak to someone who manages the business. They clearly withheld my refund and I would like an apology as well as some compensation for holding my refund of over $3000 for over two weeks.

Business Response: We sincerely apologize for the poor service the customer received from our company.  It was never our intent to with hold the refund or inconvenience the customer or their family.  I have left a voice message for ******** and let her know that we would also be sending an apology in writing.  I am also enclosing a $50 gift card to Red Lobster as a token of our appreciation for their business and our apology for the poor service she received at then end  of the services she received from our company.

Consumer Response:  
Better Business Bureau:

Thank you for your assistance in this matter. I have never filed a complaint previous to this and have found this to be a very good resource. I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.


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