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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Apex Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Apex Care include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementRenee Hammond, Internal Operations Ms. Maria Cruz, Internal Operations Manager Ms. Natalie Ruedy, HR Operations Manager
In-Home Care Senior Home Care Home Health Services
Alternate Business NamesApex Care/Real Care
Products & Services
Apex Care specializes in; in home care, care home referral and emergency response system services.
What is a BBB Business Review?
About BBB Business Review Content & Services:
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (209) 478-9111(Phone)
- (209) 525-9111(Phone)
- (916) 209-8448(Phone)
- (916) 924-9111(Phone)
- (209) 522-2685 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: ApexCare did not send my refund in a timely manner per our signed contract. The contract stated that they would refund the deposit 15 business days after being notified of termination of services. The service was terminated on January 23rd at 7:25am via an email to their Regional Director (RD). I followed up with the RD via email on February 10th about the refund but she reminded me that it takes 15 business days. On March 3rd, I remembered that I was supposed to receive my refund and emailed the RD again requesting the refund. They should have sent my refund no later than February 14th. Finally, I have received my refund on March 5th. According to date on the envelope that it was mailed in, it was not posted until March 3rd. This is more than two weeks after they should have sent my refund. I also call they're office on March 3rd to request the refund and requested that someone call me back so that I could speak to them but no one ever called. The RD did apologize for the delay in an email on March 3rd and I do not believe that it's her fault. In fact she and the caregivers have been nothing but professional and responsive to our needs. (There was an issue during the care of my Mom but I believe that was an issue related to the managers of the business and an extreme lack of communication). Apparently, the President of the company and the corporation have been informed of the issue but so far I have NOT received any sort of apology or offer of compensation for holding my money beyond the refund date.
Desired Settlement: I would still like to speak to someone who manages the business. They clearly withheld my refund and I would like an apology as well as some compensation for holding my refund of over $3000 for over two weeks.
Business Response: We sincerely apologize for the poor service the customer received from our company. It was never our intent to with hold the refund or inconvenience the customer or their family. I have left a voice message for ******** and let her know that we would also be sending an apology in writing. I am also enclosing a $50 gift card to Red Lobster as a token of our appreciation for their business and our apology for the poor service she received at then end of the services she received from our company.