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BBB Accredited Business since
Phone: (916) 451-2110 Fax: (916) 451-2140 8171 Alpine Ave. Ste. G, Sacramento, CA 95826
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We are a family owned serving all of Northern
California. We specialize in dual pane replacement windows and doors, and vinyl and fiber cement siding.Promising you Quality, Service and Integrity.
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A BBB Accredited Business since
BBB has determined that Good News Home Improvements Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Good News Home Improvements Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 821523.
Type of Entity
Business ManagementMr. Ed Holliday, Owner Ms. Kori Rotolo, Office Manager
Home Improvements Siding Contractors Buildings - Metal Doors Blinds Windows
Service AreaNorthern California
Products & Services
We specialize in dual pane replacement windows, entry doors, and vinyl and fiber cement siding.
Industry TipsHiring a Contractor in California: Essential Tips
8171 Alpine Ave. Ste. G
Sacramento, CA 95826 (916) 451-2110 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We contracted with Good News Home Improvement for new windows for 1/2 of our home, 17 windows, which we had installed on 6/19/14. All went well and the windows are beautiful, until after the installation and we paid in full. Then I noticed that 2 different colors of caulking were used. I called and talked to them and they said they would come out and re-caulk so it would match. After that service call they did the same thing and we still had 2 different colors. It is obvious so this I don't understand. Then they said they would come out and paint it so it all matched. It is now Oct. and I have had no word from them. Very unprofessional, you would think they would be prepared at the time of the install and have all the proper products to do the job right. It would have been an easy fix to just bring out the right color and get it done instead of giving me the run around and excuses. I paid over $10,000 and I still am waiting for the job to be completed the proper and professional way. I was going to have them install the rest of the windows in the house, another 18 windows, but now I have to find someone else and hope I have better luck.
Desired Settlement: Just come out and finish the job the correct way.
We are deeply sorry for not addressing your caulking color issue in a more timely manner. Thank you for giving us the opportunity to make it right and we hope you are now happy with the work we performed.
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Good News Home Improvements
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