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Description

We are a family owned serving all of Northern
California. We specialize in dual pane replacement windows and doors, and vinyl and fiber cement siding.Promising you Quality, Service and Integrity.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating at this time because BBB file information is being reviewed and/or updated.




Additional Locations

  • 8171 Alpine Ave. Ste. G

    Sacramento, CA 95826 (916) 451-2110

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We contracted with Good News Home Improvement for new windows for 1/2 of our home, 17 windows, which we had installed on 6/19/14. All went well and the windows are beautiful, until after the installation and we paid in full. Then I noticed that 2 different colors of caulking were used. I called and talked to them and they said they would come out and re-caulk so it would match. After that service call they did the same thing and we still had 2 different colors. It is obvious so this I don't understand. Then they said they would come out and paint it so it all matched. It is now Oct. and I have had no word from them. Very unprofessional, you would think they would be prepared at the time of the install and have all the proper products to do the job right. It would have been an easy fix to just bring out the right color and get it done instead of giving me the run around and excuses. I paid over $10,000 and I still am waiting for the job to be completed the proper and professional way. I was going to have them install the rest of the windows in the house, another 18 windows, but now I have to find someone else and hope I have better luck.

Desired Settlement: Just come out and finish the job the correct way.

Business Response:

Dear *****,

 

We are deeply sorry for not addressing your caulking color issue in a more timely manner.  Thank you for giving us the opportunity to make it right and we  hope you are now happy with the work we performed.

 

**** ****** ****** *******

Good News Home Improvements

**** ****** ***** ***** * *********** ** *****  

************ ****** ************ *** ******************

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.