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Woessner Heat & Air

Phone: (916) 410-7065 1911 Douglas Blvd Ste 85-204, Roseville, CA 95661 http://www.woessnerheatandair.net View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Woessner Heat & Air include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Woessner Heat & Air
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 12, 2010 Business started: 01/21/2009 Business started locally: 01/21/2009
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 00927691.

Type of Entity

Sole Proprietorship

Business Management
Mr. Scott Woessner, Owner
Contact Information
Principal: Mr. Scott Woessner, Owner
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems

Industry Tips
Hiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1911 Douglas Blvd Ste 85-204

    Roseville, CA 95661

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/29/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: He went to repair my AC, paid him before work was complete. Called him when he didn't repair the problem. He didn't call back until I disputed the charged on my credit card. Other company had to go and fix the problem, he never gave me the money back

Desired Settlement: Give the money back. $385.00

Business Response: Business' Initial Response
****** Heat & Air was dispatched a work order through a home warranty company for "Not cooling to desired temperature." The service call was scheduled and performed on August 20, 1012. Upon inspection of the gas package unit, found a compacted/dirty evaporator coil. This work order was denied by the home warranty company due to 'lack of maintenance'. A proposal was given to owner to perform the maintenance cleaning of the evaporator coil on a retail basis. The proposal was excepted, signed, and performed as contracted. The acceptance of work performed was signed by owner. The owner has disputed the credit card charge TWICE without it being overturned. The owner did NOT attempt to contact ****** Heat & Air at any time. ****** Heat & Air contacted the owner upon receiving the first credit card charge dispute which was filed almost TWO months after the maintenance was performed. During the conversation with the owner, he stated the air conditioning worked fine for a few weeks, then stopped. ****** Heat & Air offered to return to the property to be denied by the owner. The owner stated another repair had already been performed by another contractor. The owner was asked what repair was done and if a evaporator coil cleaning was/needed to be performed by the last contractor? The owners answer was no, and that a part was replaced. ****** Heat & Air only contracted with the owner to perform a maintenance service. ****** Heat & Air performed that service as contracted and was excepted as completed by the owner's signature on the invoice. Now the owner feels compelled to file this complaint SEVEN months later?