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Better Business Bureau ®
Start With Trust®
Northeast California

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Woessner Heat & Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Woessner Heat & Air include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Woessner Heat & Air
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 12, 2010 Business started: 01/21/2009 Business started locally: 01/21/2009

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752

Type of Entity

Sole Proprietorship

Business Management
Mr. Scott Woessner, Owner
Contact Information
Principal: Mr. Scott Woessner, Owner
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems

Industry Tips
Hiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service

Additional Locations

  • 1911 Douglas Blvd Ste 85-204

    Roseville, CA 95661

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Types of Complaints Handled by BBB

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Complaint Detail(s)

3/29/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: He went to repair my AC, paid him before work was complete. Called him when he didn't repair the problem. He didn't call back until I disputed the charged on my credit card. Other company had to go and fix the problem, he never gave me the money back

Desired Settlement: Give the money back. $385.00

Business Response: Business' Initial Response
****** Heat & Air was dispatched a work order through a home warranty company for "Not cooling to desired temperature." The service call was scheduled and performed on August 20, 1012. Upon inspection of the gas package unit, found a compacted/dirty evaporator coil. This work order was denied by the home warranty company due to 'lack of maintenance'. A proposal was given to owner to perform the maintenance cleaning of the evaporator coil on a retail basis. The proposal was excepted, signed, and performed as contracted. The acceptance of work performed was signed by owner. The owner has disputed the credit card charge TWICE without it being overturned. The owner did NOT attempt to contact ****** Heat & Air at any time. ****** Heat & Air contacted the owner upon receiving the first credit card charge dispute which was filed almost TWO months after the maintenance was performed. During the conversation with the owner, he stated the air conditioning worked fine for a few weeks, then stopped. ****** Heat & Air offered to return to the property to be denied by the owner. The owner stated another repair had already been performed by another contractor. The owner was asked what repair was done and if a evaporator coil cleaning was/needed to be performed by the last contractor? The owners answer was no, and that a part was replaced. ****** Heat & Air only contracted with the owner to perform a maintenance service. ****** Heat & Air performed that service as contracted and was excepted as completed by the owner's signature on the invoice. Now the owner feels compelled to file this complaint SEVEN months later?

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved