This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Superior Systems include:
- Failure to have a required competency license
Factors that raised the rating for Superior Systems include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 849795. On 3/18/2015 BBB confirmed that the license from Contractor's State License Board expired. On 3/18/2015 BBB confirmed that Superior Systems had not obtained a necessary license from Contractor's State License Board.
Type of Entity
Business ManagementMr. Manuel Torres, Owner
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Air Conditioning Contractors & Systems
Industry TipsHiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
THIS LOCATION IS NOT BBB ACCREDITED
Ceres, CA 95307 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 280
Ceres, CA 95307 (209) 556-0777
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: HVAC unit installed at commercial property back in Early 2008. System under warranty-labor and material for 5 years. Early 2008 Manual ****** from Superior Systems installed a HVAC unit at a commercial property located on Thornton Road in Stockton, Ca. Since then had issues that ****** took care of. Last October 2011 the Compressor went out and ****** ****** replaced and charged labor but should of been covered under warranty. I did not complain and took care of the bill. Had another problem a few weeks ago June 27th that the AC system not cooling the space down. Contacted ****** and he initially said that he will make it out there to take a look. He did not go there and I have made numerous phone calls and sent him txt messages with no response. Sent a txt on June 29th with no response. Called him a few times after that as well. He ended up going on vacation between July 4th to July 8th. Spoke to ****** on July 9th and he said sorry I was on vacation that I will go out tomorrow July 10th. Told him that since he did not respond back to me that I had to contact another company. The other company did the troubleshooted the issue and did the repairs. ****** had said that he will cover the labor charge but that was not good enough since I purchased the system from him and that it is under warranty for labor and material. He was reluctant and then in the end he said he would take care of it which I assumed he will cover the total cost. I emailed him the invoice on July9th and have not heard back from him. Have sent txt messages, left voicemails and emails. His license is shown as being suspended in the system so he should not be doing any new work so I dont understand why he is so busy not to return my calls. I wish to be reimbursed the full amount of the repairs that were done July9th of $755.20. He did work back in October 2011 that we spent about $400 some dollar and then have to deal with the same issue that it was not cooling down the space again a few weeks ago. The tenant did not use the unit back in October because the weather cooled down and just started to use it again.
Desired Settlement: Reimbursment (Labor and Material) for repairs made by another company. ****** ****** from Superior Systems has been ignorng my phone call and has not responded back to me request.
Business' Initial Response