BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Ray O. Cook Heating & Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Ray O. Cook Heating & Air include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Grant Mac Leod, President Ms. Amy Easky, District Manager Mr. Zak Kriegel, General Manager
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems
Alternate Business NamesGolden State Appliance Service Golden State Equipment Repair Inc. Ray O Cook Company
Products & Services
Ray O.Cook Heating & Air specialize in heating & air conditioning services for residential and commercial consumers.
Industry TipsHiring a Contractor in California: Essential Tips
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (916) 331-2148(Phone)
- (916) 362-4780(Phone)
- (916) 473-2622(Phone)
- (916) 853-6847 (Fax)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: We have been customers for over 15 years. On July 11, 2013, a service technician came to our residence to provide the semi-annual maintenance as per the service contract we paid for in advance. Unlike in prior years, when we received a reminder, this year I had to call to schedule the maintenance. I told the scheduler that the AC unit was tripping a circuit in the hot weather we were then experiencing. The technician attempted to diagnose the problem but seemed confused by the wiring of the system. He was unable to get the unit to function and advised me verbally that most likely we needed two new compressors. Given the expense of compressors, he advised that we consider purchasing a new unit rather than doing the repair. He did not clean the unit nor come inside to clean the filters. On July 16, 2013, a technician from another company diagnosed and repaired the problem with the AC unit and performed needed maintenance for a total cost of $168.00. He stated that there were several loose wires at the main circuit board and that the condenser coil was very dirty. After testing the compressors, he stated that they were both in excellent shape. He showed me the meter readings and the relevant specifications listed on the side panel of the unit. The unit is now functioning without any problems~
Desired Settlement: Please remove us from your customer list.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved