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In Northeast California

BBB Accredited Business since

Ray O. Cook Heating & Air

Additional Locations

Phone: (916) 784-6525 View Additional Phone Numbers 889 Riverside Ave Ste C, Roseville, CA 95678 http://www.rayocook.com View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ray O. Cook Heating & Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Ray O. Cook Heating & Air include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ray O. Cook Heating & Air
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 19, 1990 Business started: 01/01/1947 Business started locally: 01/01/1947 Business incorporated: 03/20/1990 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Corporation

Business Management
Mr. Grant Mac Leod, President Ms. Amy Easky, District Manager Mr. Zak Kriegel, General Manager
Contact Information
Customer Contact: Mr. Zak Kriegel, General Manager
Principal: Mr. Grant Mac Leod, President
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems

Alternate Business Names
Golden State Appliance Service Golden State Equipment Repair Inc. Ray O Cook Company
Products & Services

Ray O.Cook Heating & Air specialize in heating & air conditioning services for residential and commercial consumers.

Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations

  • 11358 Amalgam Way Suite 3

    Rancho Cordova, CA 95670

  • 889 Riverside Ave Ste C

    Roseville, CA 95678

  • P.O. Box 2290

    Carmichael, CA 95609 (916) 641-2500

  • 1
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Phone Numbers

  • (916) 331-2148(Phone)
  • (916) 362-4780(Phone)
  • (916) 473-2622(Phone)
  • (916) 853-6847 (Fax)
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Complaint Detail(s)

9/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We have been customers for over 15 years. On July 11, 2013, a service technician came to our residence to provide the semi-annual maintenance as per the service contract we paid for in advance. Unlike in prior years, when we received a reminder, this year I had to call to schedule the maintenance. I told the scheduler that the AC unit was tripping a circuit in the hot weather we were then experiencing. The technician attempted to diagnose the problem but seemed confused by the wiring of the system. He was unable to get the unit to function and advised me verbally that most likely we needed two new compressors. Given the expense of compressors, he advised that we consider purchasing a new unit rather than doing the repair. He did not clean the unit nor come inside to clean the filters. On July 16, 2013, a technician from another company diagnosed and repaired the problem with the AC unit and performed needed maintenance for a total cost of $168.00. He stated that there were several loose wires at the main circuit board and that the condenser coil was very dirty. After testing the compressors, he stated that they were both in excellent shape. He showed me the meter readings and the relevant specifications listed on the side panel of the unit. The unit is now functioning without any problems~

Desired Settlement: Please remove us from your customer list.

Business Response: Business' Initial Response
I called her immediately, and she wasn't able to get back to me because she was on vacation. I did refund her after apologizing to her when she returned my call.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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