Business ProfileforGilmore Heating & Air

On October 13, a tech came to check our furnace because the heater would not turn on. We we told it needed a heating sensor and the total discounted cost was $267 (we are in n their maintenance program for $19.95 a month). 2 weeks later we had not been informed of the status so we called and were told someone would get back to us. Made 3 more calls and got the same response (again no call back with the status). Finally on Nov. 24 we had had it and let them know if we didnt receive status that day we would be contacting the BBB. Did receive a call back but was told the rep called back because he had promised to do so. At that time the rep said he called the manufacturer and was told the part would be in on Monday, Nov. 27 and he would call us then. As you can probably guess we got no call. Actual call came in on Nov. 30 and scheduled appointment for Dec 1. At that time I asked to have the General Manager call and was told he was in meetings but asked them to leave a message to call me back. On Dec 1 got a call in the morning to cancel the appointment because the technician called in sick. Different technician came on Monday, Dec 4 and installed the part. I googled the part and the cost was between $17.23 and $19.49 depending on who you ordered it from (part number 626495R and you could get it in 2days). Their service took 51 days..that left us 51 days with NO HEAT!