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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Elite Heating & Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Elite Heating & Air Conditioning include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Elite Heating & Air Conditioning
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: September 08, 2008 Business started: 07/16/2007 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 900154.

Type of Entity

Sole Proprietorship

Business Management
Mr. Jason Richardson, Owner
Contact Information
Principal: Mr. Jason Richardson, Owner
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Air Conditioning Contractors & Systems

Products & Services

Elite Heating & Air Conditioning offers the following product(s): Company offers heating ventilation and air conditioning repairs and maintenance services.

Products & Services

This company offers heating and air conditioning services.

Industry Tips
Hiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service

Customer Review Rating plus BBB Rating Summary

Elite Heating & Air Conditioning has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

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  • Advertising or Sales
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  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (916) 647-9165 (Fax)
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Complaint Detail(s)

11/14/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: * The company never printed and had customer sign an Estimate for a new Air Conditioner Unit (which I have since heard is required by the State of CA)* Never pulled Permits before installing the new unit * After numerous attempts of trying to receive a copy of my invoice which should have been provided to me once installation was complete. I had to go to the business multiple times to finally retrieve it (which should not have been a struggle). At that time I found out they charged me $900.00 more than I was "verbally" quoted. * Was told that I needed a certain size unit and I "verbally" agreed to the price of that unit and found out at the time I picked up my invoice that I had a larger unit installed which made the price increase $900.00. This would have been nice to know at the time of installation.* Company will not complete a **** rebate form which would give me $400-600.00 back for purchasing an energy efficient unit. * Poor Customer Service and very Rude to their customers when asked for an invoice. (ELITE - **** ***** *** ****** **)* Very confusing- 3 different addresses listed however, the same telephone number for all three locations.

Desired Settlement: I would like my **** rebate form completed so I can receive the rebate that I deserve. I would also like $900.00 refunded to me for the additional charges I was unaware of until asking for my invoice. Thank you!

Business Response: In regards to the complaint from *** *******:

The following letter was provided to the customer on October 6th 2014.



Elite Heating and Air

**** **** ***** ***** ** *** ****** *** *****

 

Dear *** *******,

  Firstly I want to
apologize for not getting back to you sooner. We were working a multi-day
install last week that required me to be onsite for the duration. Secondly I
wanted to provide clarification regarding your rebate request. The system that
we installed on Monday, September 15th is a Trane XB300 condensing
unit with matched up flow coil, and 80% AFUE furnace. The system is a 13.5
SEER, 10.90 EER. This system matchup does not qualify for SMUD rebates. Per our
discussion on Thursday, September 11th the options available were
for Goodman 13 SEER system for $6,826.00, Trane 13 SEER for $7,626.00, Trane
14.5 SEER for $8,210.00, and Trane 16 SEER for $8,714.00. There are no rebates
on 13 SEER equipment, and $400, $500, and $650.00 rebates for 14.5, 15, and 16
SEER respectively. The additional cost of the equipment, along with additional
components that can fail, as well as the limited return on investment led us to
the mutual decision to install the 13 SEER Trane system. Below is an operating
cost breakdown that may help explain.

13 SEER system .32 cents per hour. 950 hours of operation
based on climate zone average equals $313.06 annually. 20 year cost to operate
$6,261.22

14.5 SEER system 29.5 cents per hour. 950 hours of operation
based on climate zone average equals $280.67 annually. 20 year cost to operate
$5,613.51

As you can see the utility savings is only $647.71 over 20
years. Now factoring in the difference in cost of $584.00 and the rebate of
$400.00 the actual difference is very negligible. The only other factor is cost
of future repairs. Assuming a higher efficiency system has more components, as
well as higher system pressure it is likely the cost of ownership would be
higher.

I sincerely hope this clears up any confusion with the
rebate. If you have any additional questions, or if this explanation is not
satisfactory please contact me so we can discuss and come up with a solution
that is mutually agreeable.

 

Once again I apologize for any misunderstanding.

 

Thank you,

**** **********
Elite Heating and Air

***** ********



Additionally when the property owner came to our location and met with myself and the business owner, she agreed that she had been mistaken about the total. We were able to prove this through documentation and text messaging. In the interests of customer satisfaction and maintaining our reputation, we also offered a refund of $700.00. The refund was refused by *** who again agreed that she had been mistaken. The job was financed by a 3rd party lender. *** called and complained that she had been overcharged prior to meeting with myself and the business owner, this prompted the lender to call me and discuss the issue. I let the lender know the problem had been resolved during our meeting. The lender then contacted *** ******* to verify that the total of $7,626.00 was correct. The lender was told by *** ******* that the total was correct. As to the rebate from **** the rebate application very clearly identifies what efficiencies qualify for rebates. There is nothing to fill out as the installed system does not qualify for a rebate. It was made clear at the time of estimate that the system did not qualify for rebates. We have made efforts to ensure the property owner is satisfied, but due to a lack of communication by the property owner we were unaware there was still an issue. The offer Elite Heating and Air made to the property owner still stands, and we will gladly refund the $700.00 once this complaint is favorably closed, and the property owner assures us that she will not continue to tarnish our reputation.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Elite Heating and Air Conditioning:

For the future of your business and your customers I would advise you to always have a written (signed) estimate (which I believe is required by law) to not only back up yourselves, but also the customer.  That way there is no question on the amount that is being charged to do the work.

At the time I came into your office there was absolutely no discussion of a refund in the amount of $700.00. There is also a statement on your website that you would give 10% off any repairs to senior citizens. Which I didn't receive. If anything, I feel like I was taken advantage of because I am a senior citizen.

I would appreciate it if you could issue me a $ 700.00 refund check. I hope in the future you communicate honestly and openly about the work you are doing for your business and your customers sake. 

Thank you.