BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Folsom Gold Exchange meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Folsom Gold Exchange include:
- Length of time business has been operating
Factors that raised the rating for Folsom Gold Exchange include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Ardy Nikooe, Owner Mrs. Elie Nikooe, Owner
Gold Buyers Silverware Diamond Buyers Coin Dealers, Supplies Gold, Silver & Platinum Dealers
Products & Services
Folsom Gold Exchange offers the following product(s): Diamonds, Gold Coins and Bullion, Silver Coin and Bullion, Special Orders and Custom Design Jewelry
900 E Bidwell St
Folsom, CA 95630 (916) 817-2007 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: They are operating outside their license. Overcharged for loan. Kept the gold and charged for a new band. This establishment gave a pawn type loan instead of buying the gold as they are licensed. They also charged $250 interest for a period of 30 days. Then negligently melted the band of the ring, kept the gold, and charged for a replacement. They have violated their license restrictions and also violated California law in the terms of the loan. Also refused to release the ring without an apology from the customer.
Desired Settlement: The ring back as it was given. The balance will be paid for the interest charges allowed by law. We will not apologize to you nor will we pay for the ring melted negligently.
Initial Business Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved