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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that J.S. West & Companies meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for J.S. West & Companies include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Eric Benson, President Mr. David May, GM Mr. Dana Mayo, Manager Mr. Randy Rowe, Hardware Manager Mr. Gary West, President
Gas - Propane Gas - Propane - Equipment & Supplies Hardware - Retail Lumber - Retail Feed - Wholesale & Manufacturers Lumber - Wholesale
Alternate Business NamesJ S West Propane Gas JS West Lumber & Hardware JS West Milling Company
11899 Edgewood Rd
Auburn, CA 95603 Directions
THIS LOCATION IS NOT BBB ACCREDITED
26026 Outback Industrial Way
O Neals, CA 93645 Directions
4003 Stage Ct Ste 1
Placerville, CA 95667 Directions
501 9th St
Modesto, CA 95354 (209) 577-3221 Directions
520 N Main St
Angels Camp, CA 95222 (209) 736-4799 Directions
564 W Stockton St
Sonora, CA 95370 Directions
THIS LOCATION IS NOT BBB ACCREDITED
5707 E Floral Ave
Selma, CA 93662 Directions
730 S Washington St
Sonora, CA 95370 Directions
PO Box 1678
Diamond Springs, CA 95619
PO Box 3958
Sonora, CA 95370
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (209) 532-7475(Phone)
- (530) 295-8300(Phone)
- (530) 642-7001(Phone)
- (800) 306-7668(Phone)
- (800) 540-4484(Phone)
- (800) 675-9378(Phone)
- (209) 523-9823 (Fax)
- (209) 532-4837 (Fax)
- (530) 642-7000 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I closed my propane account on April 7, 2015 and still have not received my refund of 480.70Every time I contact them they say corporate will mail it out. I still have not received it.
Desired Settlement: Refund immediately.
Consumer Response: Consumer states that they have finally received their refund. Two and a half months after it was supposed to be sent.
Read Complaint Details
Complaint: ordered gas on 12-9-13 for delivery. gave card number to **** who told me she would process that day. 12-26 im being billed for same gas 17 days later called west 12-09-13 ordered propane from **** over phone 125 gallons @2.60 a gal. Gave her debit/visa card number. **** was going to process and send receipt. Would be del in l0 days. $330.52 12-11-13 delivered given receipt by driver#32, Truck#l00l. We were of the understanding that the card number #**** given to **** on l2-9 was charged and this was the receipt that she told me she would send. Gas paid for, done. 12-26-13 I get a bill in mail acct #****** dated 12-13-13 $330.52 owing. I called West comp spoke to ********, **** not in, told ******** i ordered gas though **** 12-9 with card #**** by phone why was i getting a bill for $330.52? my husband had also called west on the 9th to order gas gave his card #**** and was told i already ordered it with card #****, no need to process his. On l2-26 ******** told me that the account had bill card #**** and didn't know of any card #****. ******** says we still owe $330.52 as of 12-26-13 for mailed bill. I checked our bank account but found no $330.52 debited. 17 days later were told we owe when we were told and have a receipt from the driver we still owe 330.52. **** was supposed to have processed card #**** on l2-9 but didn;t ******** told me they used card #**** which they told my husband they werent going to process because i already had called in the order ahead of him. There is something very wrong with this billing process and now were supposed to come up with 330.52 after christmas 17 days later? Because they billed us? What about those card numbers that were supposed to be processed? From the very begining we had billing problems due to a math error on there bill. It took a act of god to get that straighted out. Now what???? This is not good business practice and im mad that now i have to come up with 330.52 when i had already been told this was done. I do not feel I have to pay again and would like to have them resolve this problem/eat the 330.52 and we cancell our account without fees or other such things. **** ******
Desired Settlement: JS West has billing problems within and is trying to and has caused us grief before and now. I feel the 330.52 should be zero our account will be cancelled without fee of any kind tank will be picked up without charges and we are never billed again!
Business Response: I had our local manager call and arrange a meeting with them a couple of days ago. I am glad to report that the issue has been resolved after that meeting and she is a happy customer. There were some misunderstandings regarding payment method and that is now cleared up as well.