BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that We're Organized of Northern California meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for We're Organized of Northern California include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Joe Rawlings, President
Garage Organizers Millwork Closet Systems & Accessories
Alternate Business NamesGarage Cabinet Warehouse, Inc.
Products & Services
We're Organized of Northern California provides organization and building of garage and closet cabinets.
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (916) 638-0123(Phone)
- (916) 789-1033(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Three times I requested the owner, ***, to contact me regarding what I paid for, and, what I received. I contacted Were Organized for a garage cabinet quote. *** came over. We discussed what I wanted took measurments, a price was agreed upon and a date was set. The morning we agreed upon, the truck arrived with a three man crew. I showed them the garage and where the cabinets were to go. The lead, *****, made it an unpleasant experiences with his complaining. Some upper cabinets could not be installed and had to be reworked. No problem. They left and I re-cleaned the garage. I noticed some shelfs did not fit correctly, lower cabinets were not equally spaced, and a few other issues. I intended to address them with the insatallers when they came back. I called Were Organized and requested they DO NOT send ***** back for the final install. The morning of the install, it was the same crew. I made an attempt to address my concerns to ***** before they started. In so many words, ***** told me " JUST SHUT UP AN LISTEN, I'M HERE TO INSTALL CABINETS ! ". After words were exchanged, they got in their truck and drove off! Three calls to talk too the owner, ***, went UNANSWERED! Were Organized did send a crew out 10 days later. Their installer listened to my concerns, made corrections and installed the last of the cabinets.
Desired Settlement: From the time I talked to ***, the estimator (August 12), to the date of completion (Sept. 19), numerous phone calls to Were Organized, to taking time out to meet them here, this is more than I would have agreed to. I know it would be unreasonable to have them come and take their cabintes back and refund my money. So, I request a refund of $490.00 dollars. That is the price I was charged for an unsatisfactory installation.
Initial Business Response
BBB's Final Determination: Consumer accepted resolution offered by the business.