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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Delta Door Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Delta Door Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 672266.
Type of Entity
Business ManagementMr. Norman Lynch, Owner
Garage Doors & Openers Garage Door Repair
Products & Services
Delta Door Company provides service,repair and all hardware needed for garage doors.
Industry TipsHiring a Contractor in California: Essential Tips
8000 14th Ave Ste B
Sacramento, CA 95826 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (916) 422-1213(Phone)
- (916) 967-3536(Phone)
- (916) 455-3979 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: when garage door replaced there were scratches and markes on it and wanted it fixed I purchesed the garage door on 7/28/2011. Invoice number XXXXX *** was the insttalor. i purchesed the 15'-6'x7' 1st united door, 24 gauge steel long panel white,sectional garage door warranty 5 year parts and 1 year labor. 16' vinyl trim-white whitch was not installed by the installer but myself. inside slide lock, paid $759.00 with check number 2239 and 3539. I purchesed a garage door on 7/28/2011. The door i purchesed was scratched so the installer spray painted the areas with the paint that comes with the garage. At the time it looked ok. over time i noticed discoloration where he sprayed evertime i pull into my driveway. on 6/27/2012 I found my invoice and saw that i had a 5 year parts warranty and a one year labor. I called and spoke to Norman who claims to me the owner and told him my situation. he said he would look into it and see if he can get me some spraypaint to fix the problem. i explained that i didnt want touch up paint because that was already done and the issue why im calling. he stated the he would have to come look at it very rudely like i was lying about it he said he would call me back. 5 hours later i called back and he told me he is getting me spray paint and i told him nicely that i did not want spray paint i would like a paint job on the hole door or the panels replaced. he got really upset and told me he is already speending $250 on paint for me and that i shouldnt of waited almost a year to call him. I told him that he was being very rude to his coustomer that spent $759.00 on a new garage door and that i was still in my 1 year warrenty. he replied again rudely that i still should of called in the begining and stated that i was being very rude to him. I told him that i was going to reporthim to BBB for not standing behined his warranty. If this was and issue that i caused i would pay for the repair but the installor sparypainted the door where he should of painted the hole door or replaced the two panles.
Desired Settlement: All i would of liked is the two pannles replaced or the garage door painted so it all matches. now because how rude he was to me I dont know what i would like I really dont want to deal with this company anymore. if i dont have to deal with the owner i guess i would be fine with the two pannles replaced or paining the garage
Business Response: Business' Initial Response ****** and Delta Door have come to an agreement that his door is to be painted. This issue had been resolved.