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Description

Wilfredo's Garage Door Installer offers garage door repair services. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wilfredo's Garage Door Installer meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Wilfredo's Garage Door Installer include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Wilfredo's Garage Door Installer
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 14, 2009 Business started: 07/21/2008 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 922420.

Type of Entity

Sole Proprietorship

Business Management
Mr. Wilfredo Aguirre, Owner
Contact Information
Principal: Mr. Wilfredo Aguirre, Owner
Business Category

Garage Door Repair Garage Doors & Openers

Service Area
Central California
Products & Services

Wilfredo's Garage Door Service specialize in garage door repair, installation, residential, commercial, rental property or construction site clean-up projects.

Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations

  • 424 Kiernan Ave Ste D

    Modesto, CA 95356 (209) 409-3066 (209) 390-8848 (209) 456-5486

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/15/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Called at 1 pm on June 5th and said it would cost $50 to program my garage door opener Arrived at 3 pm gave them my manual to my genie garage door opener Did not read manual started hitting buttons broke the bracket of the top of the garage and burnt out the motor This is less than a year old He refused to take responsibility for his damage took off and drove away doing nothing about what he did he did not even ask to be paid He broke it!!

Desired Settlement: Repair the damage door I had a witness with me my husband *** and me **** ******

Business Response: Business' Initial Response
On June 5th 2013 my receptionist received a call at 10am from **** ****** She called to make an appoinnnent to program the remote control for the opener. Her appointment was at 3pm. As soon as I arrived I started to program the remote. ******** then gave me a manual which wasn`t necessary because it was only the remote not the whole opener that I was programming so I set it aside. When I finished Programming the remote I was testing it. That's when I noticed that the door was off adjustments. When the door went up it went passed about 3-4 inches passed the beams. So I started to fix the adjustments and then Mr. ***** had admitted that he was trying to program the remote and he couldn`t figure it out and moved the adjustments. I fixed the adjustment to go down and when I started to fix it going up the opener froze. Now his opener is a genie brand. That specific brand is not recommended by contractors because it does tend to over heat. You can not use those openers more than 5 times in one minute, and I was not aware that if was being used by Mr. ***** until after I had already started. I informed him that it was going to take about 30-45 minutes to cool down and that I was going to have to charge it as if it was a service call. He refused to Pay. His exact words were "I'm not going to pay you, you better fix it'. And I responded and said "no you were working on it". I came to program a remote not to fix the mistake he made trying to do it himself. The customer was not honest from the beginning, and I left the opener in operating conditions. I've been doing this for 10 years, and I'm a licensed contractor I know that the opener was working but it just had to cool down and that's what I explained to him. I wouldn't have charged Mr. ***** for the adjustments if the opener would have continued to work Ever though we didn't get paid he kept the remote and got the door in operating conditions. As the owner in this business my goal is to keep my customers happy I've always done above and beyond to make the service better.