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Find a Location

La-Z-Boy Furniture Galleries has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • La-Z-Boy Furniture Galleries

      2248 Watt Ave Sacramento, CA 95825-0529

    • La-Z-Boy Furniture Galleries

      8265 Sierra College Blvd Ste 314 Roseville, CA 95661-9403

    • La-Z-Boy Furniture Galleries

      12190 Tributary Ln Gold River, CA 95670-4508

    • La-Z-Boy Furniture Galleries

      396 N Sunrise Ave Roseville, CA 95661-3025

    • La-Z-Boy Furniture Galleries

      8265 Laguna Blvd Elk Grove, CA 95758-7962

    Business ProfileforLa-Z-Boy Furniture Galleries

    Furniture Stores
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    La-Z-Boy Furniture Galleries offer furniture sales. 

    Business Details

    This is a multi-location business.

    Find a Location

    La-Z-Boy Furniture Galleries has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • La-Z-Boy Furniture Galleries

        2248 Watt Ave Sacramento, CA 95825-0529

      • La-Z-Boy Furniture Galleries

        8265 Sierra College Blvd Ste 314 Roseville, CA 95661-9403

      • La-Z-Boy Furniture Galleries

        12190 Tributary Ln Gold River, CA 95670-4508

      • La-Z-Boy Furniture Galleries

        396 N Sunrise Ave Roseville, CA 95661-3025

      • La-Z-Boy Furniture Galleries

        8265 Laguna Blvd Elk Grove, CA 95758-7962

      Location of This Business
      2248 Watt Ave, Sacramento, CA 95825-0529
      BBB File Opened:
      12/27/1989
      Years in Business:
      40
      Business Started:
      8/15/1983
      Business Started Locally:
      8/15/1983
      Business Incorporated:
      9/17/1965
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 119568 for this business, issued by Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

      These agencies may include:

      Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

      4244 S Market Ct Ste D

      Sacramento CA 95834

      (916) 999-2041

      http://www.bhfti.ca.gov/

      BBB records show a license number of 799 for this business, issued by Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

      These agencies may include:

      Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

      4244 S Market Ct Ste D

      Sacramento CA 95834

      (916) 999-2041

      http://www.bhfti.ca.gov/

      BBB records show a license number of 119564 for this business, issued by Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

      These agencies may include:

      Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

      4244 S Market Ct Ste D

      Sacramento CA 95834

      (916) 999-2041

      http://www.bhfti.ca.gov/

      BBB records show a license number of 119565 for this business, issued by Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

      These agencies may include:

      Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

      4244 S Market Ct Ste D

      Sacramento CA 95834

      (916) 999-2041

      http://www.bhfti.ca.gov/

      BBB records show a license number of 119567 for this business, issued by Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

      These agencies may include:

      Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

      4244 S Market Ct Ste D

      Sacramento CA 95834

      (916) 999-2041

      http://www.bhfti.ca.gov/

      BBB records show a license number of 127177 for this business, issued by Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

      These agencies may include:

      Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

      4244 S Market Ct Ste D

      Sacramento CA 95834

      (916) 999-2041

      http://www.bhfti.ca.gov/

      BBB records show a license number of 154491 for this business, issued by Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

      These agencies may include:

      Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

      4244 S Market Ct Ste D

      Sacramento CA 95834

      (916) 999-2041

      http://www.bhfti.ca.gov/

      BBB records show a license number of 162346 for this business, issued by Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

      These agencies may include:

      Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

      4244 S Market Ct Ste D

      Sacramento CA 95834

      (916) 999-2041

      http://www.bhfti.ca.gov/

      BBB records show a license number of 19830 for this business, issued by Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

      These agencies may include:

      Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

      4244 S Market Ct Ste D

      Sacramento CA 95834

      (916) 999-2041

      http://www.bhfti.ca.gov/

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • La-Z-Boy, Inc.
      Business Management
      • Mr. Jim Reego, President
      • Ms. Sheila Strong, Executive Vice President
      • Mr. Bodeen Ganhutagarngid, Vice President of Operations
      • Mr. Aaron Grace, Manager of Customer Care
      Contact Information

      Principal

      • Mr. Aaron Grace, Manager of Customer Care

      Customer Contact

      • Mr. Aaron Grace, Manager of Customer Care
      Additional Contact Information

      Fax Numbers

      • (916) 751-3471
        Primary Fax

      Phone Numbers

      Customer Complaints

      20 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/29/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      11/10/23 ordered nightstands and couch 1/30/23 received delivery of ******************** No issues with the couch 1/30/24 reached out to lazyboy about a defect on one of the night stands they agreed to pu to fix, however I said no bec I spent so much $ I want the night stand replaced they refused to replace or even give me $ off. I notified them right away of this issue and with many attempts still no resolution the 2nd nightstand also has an issue with the light kit which doesnt work and All I asked them to order a new mechanism for it. And still no response. I have been calling as well as went down to resolve this with ***** and Manager ****** and was told that they needed to reach out to owners. The last call was on Friday, February 23 trying to schedule a pick up of the nightstands I refused because I was going-to be out of town I spoke with ***** and she told me she would cancel the pick up however, the next day I received a call from the driver that they were at my front for pu. As of February 28, ************************************************************ a company that treats their customers the way they do.

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Valerie B

      1 star

      08/15/2023

      Very stressful dealing with this company. I am a caregiver for my husband who has dementia. Our daughter was able to take us shopping for a one stop shopping day, 6/26/23. I chose Lazboy because I had always believed it was top of the line. Spent over an hour trying different recliners with my husband getting more and more restless. I picked a loveseat that was on the floor and 2 recliners because they were in stock and I needed them as soon as possible. I had not purchased furniture for 22 years. Our recliners purchased from ***** ***** that long ago still worked but were pushback so I thought power would be better. Not so. The quality of he Lazboy doesn't come any where near the old ones. Under the pressure of my husband growing tired, I signed papers stating that I had only 3 days to return them. When they were delivered 7/5/23, one of the recliners did not work at all and the other had a small tear in the leather on the arm. I reported that immediately and on 7/19/23, a repair man showed up. He said he had to order a new power pack and a new arm for the other chair and when they arrived to give them a call. I received the power pack about 8/1/23 but as of 8/15/23 still have not received the arm. Which is weird that they didn't just replace the chair. What if it doesn't match? I called the store on 8/7/23 and was told they would get right on it. Well, I have not heard a single word from them. I emailed the main Lazboy company and complained but still have not heard from them either. Needless to say, their customer service is lousy!

      Local BBB

      BBB of Northeast California

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