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Home Styles Furniture
Phone: (209) 462-9922 1125 Waterloo Rd, Stockton, CA 95205
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Home Styles Furniture include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Home Furnishings and Thermal Insulation
4244 S Market Ct Ste D, Sacramento CA 95834
Phone Number: (916) 999-2041
The number is 163027.
Type of Entity
Business ManagementMs. Emmie Jimenez, Owner
Furniture - Retail
Alternate Business NamesHome Styles Furniture Store
Products & Services
This company offers home furnishings.
THIS LOCATION IS NOT BBB ACCREDITED
1125 Waterloo Rd
Stockton, CA 95205 (209) 462-9922 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Product was defective. Contacted company. They blamed it on me assembling it wrong. Reassembled many times. Still have issue. Company won't fix it. About two months ago I bought a TV stand from Home Styles. When it came in the mail, I assembled it per the instructions. One of the two doors wouldn't shut. I tried to troubleshoot, but couldn't figure out the problem. I contacted the company and they asked for pictures of the product. After viewing the pictures of the item, they said that it was an assembly issue. I took it apart and reassembled it. I explained in very great detail what was going on. The still said it was my fault. So I took it apart a couple more times and reassembled it. I was still having the same exact problem and still couldn't figure out the issue. I contacted the company again and they still said it was my fault (that I was assembling it incorrectly). I asked them to send a new product, and they refused. After a lot of emails, I finally convinced the company that I needed replacement parts. They finally told me they would sent me the parts (plural). I first asked them to send me the side of the cabinet. Upon installing this new side, the cabinet squared up much better, but the door still wouldn't shut. I measured the door and found out that it was slightly too big (about 1/8 of an inch). I contacted the company again and told them that the side helped, but that I needed one more part and the cabinet would be fixed. I asked them for a new door. They responded and said that they couldn't send me any more parts. They didn't offer any explanation as to why. I told them that it was their responsibility to make sure their product was correct. I requested to talk to a manager. I never received a response from them. That is when I decided to contact the BBB. All this conversation took place via email. The company was fairly nice, but they just kept blowing me off and blaming everything on me. They don't have any ownership of their product.
Desired Settlement: I don't want a whole new cabinet, I just want the last piece sent to me (the door) so that I can have a functioning piece of furniture.
Business' Initial Response