This Business is not BBB accredited
Home Styles Furniture
Phone: (209) 462-9922 1125 Waterloo Rd, Stockton, CA 95205
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Home Styles Furniture include:
- Length of time business has been operating
Factors that raised the rating for Home Styles Furniture include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Home Furnishings and Thermal Insulation
4244 S Market Ct Ste D, Sacramento CA 95834
Phone Number: (916) 999-2041
Type of Entity
Business ManagementMs. Emmie Jimenez, Owner
Furniture - Retail
Alternate Business NamesHome Styles Furniture Store
Products & Services
This company offers home furnishings.
THIS LOCATION IS NOT BBB ACCREDITED
1125 Waterloo Rd
Stockton, CA 95205 (209) 462-9922 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Product was defective. Contacted company. They blamed it on me assembling it wrong. Reassembled many times. Still have issue. Company won't fix it. About two months ago I bought a TV stand from Home Styles. When it came in the mail, I assembled it per the instructions. One of the two doors wouldn't shut. I tried to troubleshoot, but couldn't figure out the problem. I contacted the company and they asked for pictures of the product. After viewing the pictures of the item, they said that it was an assembly issue. I took it apart and reassembled it. I explained in very great detail what was going on. The still said it was my fault. So I took it apart a couple more times and reassembled it. I was still having the same exact problem and still couldn't figure out the issue. I contacted the company again and they still said it was my fault (that I was assembling it incorrectly). I asked them to send a new product, and they refused. After a lot of emails, I finally convinced the company that I needed replacement parts. They finally told me they would sent me the parts (plural). I first asked them to send me the side of the cabinet. Upon installing this new side, the cabinet squared up much better, but the door still wouldn't shut. I measured the door and found out that it was slightly too big (about 1/8 of an inch). I contacted the company again and told them that the side helped, but that I needed one more part and the cabinet would be fixed. I asked them for a new door. They responded and said that they couldn't send me any more parts. They didn't offer any explanation as to why. I told them that it was their responsibility to make sure their product was correct. I requested to talk to a manager. I never received a response from them. That is when I decided to contact the BBB. All this conversation took place via email. The company was fairly nice, but they just kept blowing me off and blaming everything on me. They don't have any ownership of their product.
Desired Settlement: I don't want a whole new cabinet, I just want the last piece sent to me (the door) so that I can have a functioning piece of furniture.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved