This Business is not BBB accredited
Phone: (530) 243-4535 2350 Athens Ave, Redding, CA 96001
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for EMS Home Furnishings, Inc. include:
- Length of time business has been operating
- Response to 15 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||15|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints. Consumers generally allege that it takes much longer than the stated shipping time for in-store purchases to be delivered, and they are unable to obtain updates on the status of deliveries or refunds. Some consumers indicate that they are told their refund is being processed or was sent in the mail but refunds are not received.
The company responds to complaints in most cases by offering refunds.
We wrote the business on September 24, 2014 and October 2, 2014, requesting the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any. The company responded to our request on September 27, 2014, indicating that they fired their Store Manager in May 2014 because he was not properly responding to or helping their customers. They further explain that they now have an individual in place to address all customer concerns in a timely manner.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Home Furnishings and Thermal Insulation
4244 S Market Ct Ste D, Sacramento CA 95834
Phone Number: (916) 999-2041
The number is 155172.
Type of Entity
Business ManagementMr. George Harmon, Owner / President Mr. Pete Kurz, Owner
Furniture - Retail
Products & Services
EMS Home Furnishings, Inc. offers the following product(s): Company offers furniture sales.
Products & Services
EMS Home Furnishings offers consumers up to date home furnishings for living rooms, bedrooms & dining rooms.