BBB Business Review

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This Business is not BBB accredited

EMS Home Furnishings, Inc.

Phone: (530) 243-4535 2350 Athens Ave, Redding, CA 96001 http://www.emshomefurnishings.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for EMS Home Furnishings, Inc. include:

  • Length of time business has been operating
  • Response to 15 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 9
Guarantee/Warranty Issues 1
Problems with Product/Service 5
Total Closed Complaints 15

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints. Consumers generally allege that it takes much longer than the stated shipping time for in-store purchases to be delivered, and they are unable to obtain updates on the status of deliveries or refunds. Some consumers indicate that they are told their refund is being processed or was sent in the mail but refunds are not received.

The company responds to complaints in most cases by offering refunds.

We wrote the business on September 24, 2014 and October 2, 2014, requesting the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any.  The company responded to our request on September 27, 2014, indicating that they fired their Store Manager in May 2014 because he was not properly responding to or helping their customers. They further explain that they now have an individual in place to address all customer concerns in a timely manner. 

Customer Reviews Summary Read customer reviews

0 Customer Reviews on EMS Home Furnishings, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 12, 2009 Business started: 02/09/2009 in CA Business incorporated: 12/22/2008 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Home Furnishings and Thermal Insulation
4244 S Market Ct Ste D, Sacramento CA 95834
Phone Number: (916) 999-2041
homeproducts@dca.ca.gov
The number is 155172.

Type of Entity

Corporation

Business Management
Mr. George Harmon, Owner / President Mr. Pete Kurz, Owner
Contact Information
Principal: Mr. George Harmon, Owner / President
Customer Contact: Mr. Pete Kurz, Owner
Business Category

Furniture - Retail

Products & Services

EMS Home Furnishings, Inc. offers the following product(s): Company offers furniture sales.

Products & Services

EMS Home Furnishings offers consumers up to date home furnishings for living rooms, bedrooms & dining rooms.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.