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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Sulcas Carpets meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Sulcas Carpets include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00841254.
Type of Entity
Business ManagementMr. Rafael Sulca, President
Floor Coverings & Installation Floors - Laminate Cabinets Floors - Hardwood Marble & Granite Installation, Stonework Fabrication
Alternate Business NamesSulca's Carpets, Inc.
Products & Services
Sulcas Carpets specializes in the sale and installation services of hardwood floors, carpet, tile, natural stone, and laminate.
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BBB Complaint Process
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Additional Phone Numbers
- (916) 221-6766(Phone)
- (916) 688-8728(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I am a General Contractor where as Sulcas Flooring was hired to furnish and install laminate flooring on a remodel project. Prior to providing a quote and commencement the work, the owner of Sulcas flooring visited the site with me. I explained huge concerns of the known unevenness of the subflooring and that there was significant prep work required for proper install as was identified by several others. I was told the prep work was not a problem and that it would be done correctly to insure proper installation. After flooring was installed, it was immediately obvious the prep work was not done correctly and the flooring had many issues. I expressed this immediately to the owner of Sulcas flooring who told me he would have someone out to fix the issues. No one came out for over a month, the project was complete and tenants moved in. No floor repair was ever done. My customers the homeowners also visited the home and immediately challenged the flooring installation. At this point 2 separate flooring inspectors and Sulcas own insurance adjuster all agree with the lack of prep work done and immediate need for correction. The flooring issues are not resolved.
Desired Settlement: At this point, my customers the homeowners have withheld my final payment due to the flooring issues. I have suffered severe financial difficulties as I have not received final payment for work completed back in August 2014. I would like the issues remedied immediately. Both flooring inspection reports suggest removal of flooring product and properly performing subfloor prep as required by the manufacture as well as the laminate flooring industry standards. This unfortunately involves existing tenants of the home (7) whom not only have personal belongings that may need to be moved, stored, and moved back in, but potentially temporary housing of the occupants. The work should include removing baseboards, existing flooring, preparing the subfloor (may include plywood sheathing, leveling compound, and/or appropriate filler) adequately and per the manufacture specifications. Once the prep work is completed correctly the flooring may be reinstalled and add the required transitions. The base
Business Response: **** did contact me and i did met him at the job site to give him a bid on the flooring, cabinets, granite counter tops and other misc items. i was showed the floors and he was upset at his flooring installer of his, as he pointed out areas that needed to be fixed, and **** got upset with him and had me go out there. the major area that needed leveling was in one bedroom, which **** put down some new plywood to level out the floor. the rest of the prep i was going to do was to add some ***** leveling compound in some areas. when we were done with the installation, **** brought to my attention one area in front of the sink near the refrigerator that had to much movement. we were there the next couple of days to fix it and we did, but it still needed some more work. when the home owner went, he noticed an area in front of one of the bedrooms that he had a concern with where the new sub floor met the old sub floor, he didn't mention the area in front of the refrigerator until his flooring inspector went to look at the floors, the inspectors noted both those areas as i did when i went back. **** and I have sent emails to the home owners so i can correct the flooring, i have not been allowed back in. i was paid for the installation about three week after we finished the floors. If the floors were that bad as described by ****, he would have not paid me. **** and I have tried numerous times to contact the home owners to let me get back in there and work those two areas. We have sent emails the first one dating back in December 2014. as of this date i still want to get back to the property and work on the floors. The home owners major concern is the floors will fail and not perform as they should , as of today the floors have not failed and are in good condition.
Problems with Product/Service
Read Complaint Details
Complaint: After carpet install, I contacted Manager (****) to complain about the damages done by installer. He took info and never even returned calls. Carpet installer did major damage to stone floors. I contacted manager after install, but on the Monday after Fathers day as we were out of town. (prior to moving into home where carpet was installed.) Travertine Stone floor was polished prior to carpet install to remove scratches. Travertine is not only scratched but scratched in places that makes one wonder if installer did it with intent. Walls are also damaged from the install. I simply called the owner to come out and take a look. Manager/Owner (****) took info and chose not to respond from there. I called again with no luck of reaching him. I had a carpet cleaner for rest of house (the one who actually referred me to ******'s) and he was shocked at the damage and told me **** was a good guy and would have to fix it. Told me he couldn't refer those guys out anymore based on the damage. Carpet cleaners name is Scott Noble (in Sacramento/Elk Grove)
Desired Settlement: A. I would like the dignity of a phone call and an inspection. B. I would like to have them pay for fair damages to Stone Travertine. I paid 1,800 to have all the scratches removed just 3 days prior to carpet install. C. I would like to inform all future buyers of the poor customer service, and poor install done by ******'s Carpets.
Business' Initial Response