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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Custom Fireside Shops, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Custom Fireside Shops, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 601609.
Type of Entity
Business ManagementMr. Mitchell Heller, Owner
Fireplace Equipment - Retail Fireplace Equipment - Wholesale & Manufacturers Fireplaces Stoves - Wood, Coal Electric Heating Equipment - Wholesale & Manufacturers Contractors - General Mason Contractors
Service AreaSacramento Valley
Products & Services
Hearth products sales and service.
Gas, Wood, Pellet, Electric.
After market and warranty service.
Hearth accessories: mantels, log sets, screens, etc.
Two locations (Sacramento and Elk Grove) to serve the residential and contractor markets.
Industry TipsHiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (916) 714-4423(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I bought a pellet stove over five (5) months ago, and it has yet to be installed correctly. 80mk /blhE3UOn I have had people out to "fix it" more than half a dozen times, and each time, they need to come back later. They have had to re-paint the stove 3 times since the $70 paint job I paid for entailed a can of spray paint and some novice craftsmanship. The owner of the company is the associate who originally measured my fireplace, and I was told by plenty of employees after, that therein lies the problem. I could have purchased a comparable stove from another retailer for half of the money I spent on this stove, but I had heard of a good reputation about this business. Maybe it is under new ownership, but I have had no success with getting what I paid for. It is as though, when I paid for the product/ service, they washed their hands of me. They now have their money and I'm out nearly $5000, with a stove that rattles when it is on, and looks like I installed it myself, being the amateur that I am.
Desired Settlement: I want them to come pick up my stove, and issue me a check for the money I am out, seeing as I have not been given what I paid for.
Business' Initial Response