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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Custom Fireside Shops, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Custom Fireside Shops, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Mitchell Heller, Owner
Fireplace Equipment - Retail Fireplace Equipment - Wholesale & Manufacturers Fireplaces Stoves - Wood, Coal Electric Heating Equipment - Wholesale & Manufacturers Contractors - General Mason Contractors
Service AreaSacramento Valley
Products & Services
Hearth products sales and service.
Gas, Wood, Pellet, Electric.
After market and warranty service.
Hearth accessories: mantels, log sets, screens, etc.
Two locations (Sacramento and Elk Grove) to serve the residential and contractor markets.
Industry TipsHiring a Contractor in California
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (916) 714-4423(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I bought a pellet stove over five (5) months ago, and it has yet to be installed correctly. 80mk /blhE3UOn I have had people out to "fix it" more than half a dozen times, and each time, they need to come back later. They have had to re-paint the stove 3 times since the $70 paint job I paid for entailed a can of spray paint and some novice craftsmanship. The owner of the company is the associate who originally measured my fireplace, and I was told by plenty of employees after, that therein lies the problem. I could have purchased a comparable stove from another retailer for half of the money I spent on this stove, but I had heard of a good reputation about this business. Maybe it is under new ownership, but I have had no success with getting what I paid for. It is as though, when I paid for the product/ service, they washed their hands of me. They now have their money and I'm out nearly $5000, with a stove that rattles when it is on, and looks like I installed it myself, being the amateur that I am.
Desired Settlement: I want them to come pick up my stove, and issue me a check for the money I am out, seeing as I have not been given what I paid for.
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|12/12/2011||Problems with Product/Service|
|4/18/2011||Problems with Product/Service|