This business is not BBB accredited.

Custom Arbors Landscape

Additional Locations

Phone: (916) 410-0282 PO Box 384, North Highlands, CA 95660 View Additional Email Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Custom Arbors Landscape include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Custom Arbors Landscape include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Custom Arbors Landscape
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 21, 2009 Business started: 12/16/2006 Business started locally: 12/16/2006
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00888475. On 1/21/2015 BBB confirmed that the license from Contractor's State License Board expired.

Type of Entity

Sole Proprietorship

Business Management
Mr. Rafael Pacheco, Owner
Contact Information
Principal: Mr. Rafael Pacheco, Owner
Business Category

Exterior Structures - Gazebos, Arbors, Pergolas Landscape Contractors Patio Cover Contractors - Framing

Alternate Business Names
Custom Arbors Custom Arbors & Landscaping
Products & Services

This company offers the custom manufacturing and installation of gazebos, arbors, pergolas, trellises, lattices, decks, window shutters, window trims and headers, pool and AC unit enclosures, and aluminum patio coverings per customer request.

Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations


    7425 Widener Way

    Sacramento, CA 95842


    PO Box 384

    North Highlands, CA 95660 (916) 410-0282


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/17/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Custom Arbors has failed to complete repairs on our backyard patio cover/deck. Custom Arbors was contracted in Spring, 2012 to remove our existing wooden patio cover/deck and replace with a stucco and stone patio cover and deck. Work was completed, but the integrated drain was not properly sealed, and significant water continually leaked inside the stucco and stone causing damage to the stone columns. Custom Arbors started repairs in April, 2013, and the repairs are still not complete. The cause of the water damage, the drain system, has not been touched.

Desired Settlement: Complete the repair with proper water proofing within the next 3 weeks. Otherwise I will hire a separate contractor to complete and seek compensation from Custom Arbors.

Business Response: Consumer's Final Response
After filing this complaint, Custom Arbors, contacted us to set up a meeting. We agreed to a date and time, (8/17 at 10:00 AM), and Custom Arbors failed to show up. ****** had an excuse, and set up a meeting for the following day, but didn't show up again.