BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Everbuying.com include:
- 58 complaints filed against business
Factors that raised the rating for Everbuying.com include:
- Response to 58 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||29|
|Total Closed Complaints||58|
Additional Complaint Information
BBB files contain a pattern of complaints alleging that deliveries exceed shipping times stated by the company, or defective merchandise is received. Customers also indicate that they are unable to reach the company by phone or email to inquire about the status of orders or request refunds.
The company typically responds by explaining the reasons for delayed shipping and delivering products. In other cases they issue refunds or offer to replace defective merchandise.
We wrote the business on July 23, 2014 and July 30, 2014, requesting they provide to us steps they are taking to eliminate the underlying cause of complaints, if any. As of today, we have not received a reply to our request.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||17|
Type of Entity
Business ManagementMaple Lee, Customer Service Manager
Electronic Equipment & Supplies - Dealers Online Retailer
Products & Services
Everbuying.com offers the following product(s): Company offers online wholesale retail for electronics.
As of November 6, 2012, the company reports an address of 1212 Alvarado Ave, Davis, CA 95616. Mail sent to this address was returned on May 31, 2012. BBB has been unable to verify the business is located at this address. According to information in BBB records, this business is actually located in ShenZhen, China. BBB urges caution when ordering merchandise from outside of the United States, as there are fewer options for protection or remedy should a problem arise with the transaction.
Under the Federal Trade Commission's Mail Order Rule, a company must ship your order within 30 days from the time it receives the order, unless its promotional advertising clearly states some other time period for shipment; an example might be, "allow 6-8 weeks for delivery". If the company cannot ship your order within the time period as it has stated, the company must send you written notice of the delay and give you the chance to cancel your order if you do not agree to the delay. If you choose to cancel rather than accept the delay, you generally need to do so in writing, and the company has seven days from the time it receives your notice of cancellation to issue a refund
As of November 6, 2012, the company reports an address of 1212 Alvarado Ave, Davis, CA 95616. Mail sent to this address was returned on May 31, 2012. Better Business Bureau has been unable to verify the business is located at this address.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview