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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Behind The Scene Sounds meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Behind The Scene Sounds include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMrs. Elizabeth Terry, Owner Mr. Derwin Terry, Owner
Disc Jockeys Theatrical & Stage Lighting Equipment Wedding Supplies & Services
Products & Services
Behind the Scene Sounds provides dj, sound and lighting services for weddings, parties, special events.
8447 Modena Way
Elk Grove, CA 95624 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Never signed contract, being told that there is a non refundable retainer fee. I booked this deejay on September 19, 2012 for our wedding at the end of April. I cancelled on October 30, 2012 by email. We received no paperwork by mail and I have signed no contract. I gave the company the agreed upon $1000.00 and expected a good portion of that back when cancelling. I was told that this is a $500.00 non refundable retainer fee and we would not be receiving any more than that. It is my impression that retainer fees are there to protect the companies from being fired close to the date of service and for work that may be done in that time period. No work has been done for our wedding, no playlists, we have not met to discuss anything about the wedding, there have been emails back and forth to get them booked and two phone conversations while booking and that is all. I believe the $500.00 is a bit steep for the administrative work that has been done e.g. emails and invoice. They have not purchased the plane tickets (I made sure to confirm this before cancelling.)I tried communicating this with Elizabeth and was told that even if there was no signed contract they would only refund $500, the first check to be sent in November for the amount of $250 and the second check to be sent in December for $250. Elizabeth Terry claimed that they would not refund that since they purchased a mini sound system for our wedding, this should not be a valid reason for non payment. I feel that $500 without a signed contract and with no work other than booking the agency done is unfair and an abuse of the deposit.
Desired Settlement: I would like a refund of the full amount if possible, $1000.00 was paid by Visa on September 19, 2012.
Business' Initial Response