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BBB Accredited Business since
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Wilson Construction offers general construction contracting services specializing in the repair and remodeling of mobile homes.
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A BBB Accredited Business since
BBB has determined that Wilson Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Wilson Construction include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 899366.
Type of Entity
Business ManagementMr. Steven Wilson, Owner
Contractors - General Patio, Porch & Deck Enclosures Wheel Chair Lifts & Ramps Awnings & Canopies Siding Materials Carports
Industry TipsHiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights
8231 Alpine Ave Ste 6
Sacramento, CA 95826 (916) 456-7171 (866) 706-7171 (916) 468-8921 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (916) 456-7171(Phone)
- (916) 468-8921(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My husband and I contracted Wilson Construction to level our mobile home, remove a cooling unit from the roof, install a sky light and to seal our roof where needed. Upon completion we explained to the men that were here that we were not happy with the leveling job that was done. We explained to them that we wanted to speak with the person that signed our contract and have him come by to see what we were talking about. ***** called us and would not even come by to look at why we were not happy with the work. ***** said he was sure that it was level and that was the end of it. We were told up front that it would probably not be perfect, however we can see by the use of a level how far off it is and he would not even show us the courtesy of coming by to speak to us regarding our concerns.
Desired Settlement: We believe that our mobile home is not level and therefore would like a refund of the $750.00 plus tax that it cost us for the service.
Business Response: The ******'s mobile home is 100% level... The leveling is done off of the I-beams under the home that support the home. When Mr. ****** had concerns about the leveling Jason offered to have the crew come back that very moment to his mobile home and show him exactly that it was level. He refused that very offer he is now asking for !?... as for the customers use of a level in their home as a basis of concern, one can't use a carpenter's level inside the home to gauge the level of a 50'+ span. A professional water level is used outside the home based on the I-beams. The service was performed and there will be no refund in any amount for any reason.. As a courtesy we would be willing to re-check the level and show the customer, we could do so in approximately 6 weeks.
My husband told the workers it wasn't level and they said it was. He REPEATEDLY told them it wasn't level. He told them to have ***** come by so he could show him his concerns. ***** REFUSED and sent the workers back to get his check for the sleezy, shoddy work. People have used levels for hundreds of years and now they aren't relevent? If the frame is so perfectly level, how come the windows, walls and doors are not? I guess ***** has a new law of physics he applies. Even my plumb bob says it is NOT level.
Problems with Product/Service
Read Complaint Details
Complaint: I am seeking your assistance in this matter since efforts on my part to resolve it with Wilson Construction has been fruitless. I have enclosed a copy of the letter I sent to them registered mail on July 12, 2013. I also phoned twice and left messages. I did not receive a reply to either letter or phone messages. Also enclosed is the only documentation I ever received from them. I have also enclosed proof from my credit card company that I had paid Wilson in full. -------------------------------------------------- In July of 2011 your company replaced the leaking roof on ******* *******'s mobile home at ** ***** ****** Drive, ****** for which she paid you $8,644.00 with her credit card. Between July 2011 and March 2012 your company made at least five visits to her home to work on the roof which never stopped leaking, even to this day. As a result, a significant amount of her clothing and other personal belongings have been destroyed. On the last of these visits, one of your workers named ****** asked her, "Do you want me to lose my job?" She replied, "No". He then said, "Then don't call my company again". She hasn't called since even though the roof continued leaking. She has no record of receiving any of the following required paperwork from Wilson Construction: Written estimate of work to be performed and cost of that work Contract Work orders Warranties on workmanship Evidence of your liability insurance coverage Receipt for payment We are requesting copies of all the above referenced documentation be sent to her home by no later than Thursday July 19th and that your company corrects the roof leak or leaks by no later than July 31, 2013 with documentation of the new work and all associated warranties and other paperwork. In the event this problem is not addressed in a timely fashion, we will notify the Contractors State License Board in Sacramento, the local Better Business Bureau, the Marin County District Attorney's Office Consumer Protection Unit and the California Department of Consumer Affairs for assistance. Thank you for your prompt attention to this matter.
Desired Settlement: Correct the roof leak or leaks with documentation of the new work and all associated warranties and other paperwork mentioned.
Business' Initial Response