This Business is not BBB accredited
Rossini Construction, Inc.
Phone: (530) 899-1801 Fax: (530) 899-1897 775 Entler Ave, Chico, CA 95928 View Additional Web Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Rossini Construction, Inc. include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Robert Rossini, Vice President Mr. Michael Jarchow, President
Contractors - General Bathroom Remodeling Remodeling Services Fire Damage Restoration Water Damage Restoration Kitchen & Bath - Design & Remodeling Kitchen Remodeling Building Contractors
Industry TipsHiring a Contractor in California: Essential Tips
THIS LOCATION IS NOT BBB ACCREDITED
775 Entler Ave
Chico, CA 95928 (530) 899-1801 Directions
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Bathroom vinyl has a gap that needs to be filled in as the vinyl was cut at an angle instead of straight. Ceiling fan was working, pulled out, put in and not working.Bought many items needed for the job, on credit card, covered by insurance, but they refuse to send me the money which is over $400.00. I need to reimburse my card.The secretary said she would call back at least twice and never did, so I have waited months.Worse- the mold is growing back from under the paint, they covered the mold instead of removing it. I asked several times about removing the dry rot/mold. The wood under the house is still moldy/mushy. The insulation is down. I was charged $85 for removing a 12 in. piece of wood that I insisted should not be left as it was full of mold.
Desired Settlement: The above items fixed. Public should be aware that they will not remove mold/mildew, just cover it up. I want the mold out correctly.
Business Response: Rossini Construction Inc. has tried several times to contact the customer to rectify this situation and we have received to response back. This is also a AAA insurance loss and we have been working with AAA insurance to try and see the issues she has described. As of 4/21/14 we have received no responses of any manner from this customer. This job took over a year and a half to complete due to her involving an unlicensed handyman to do repairs in the same bathroom not related to the water damage claim and her inability to pick out floor covering in a timely manner. In fact, the customer still owes monies that we have wrote off due to her inability to communicate with Rossini Construction Inc.
Consumer Response: I am rejecting this response because: I have made contact with their secretary and they do not return my calls. She and *** told me I had over $400 coming back to me and they are not returning it. They are not coming out to fix the fan and space on the floor. It took a long time, but was not all my fault. They went to help people back east and did not tell their customers, they were gone over a month. They also got involved in other jobs and didn't get back on my job. If they still refuse to return my money nor fix the job, I will write a formal complaint to AA and also Yelp, Complaints board, etc.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|3/1/2012||Problems with Product/Service|