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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that R.A.L. Builders, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for R.A.L. Builders, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 677466.
Type of Entity
Business ManagementMr. Phil Raynal, Owner
Contractors - General Awnings & Canopies
Industry TipsHiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights
500 Giuseppe Ct Ste 1
Roseville, CA 95678 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (530) 893-8600(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Our sunroom was suppose to be installed in June, it didn't happen. Left a message in the office, no return call. Talked to owner, no return call. We entered into contract with R.A.L. Builders on 4/6/13 to build a sunroom and provided a $1,000 deposit. The owner & salesperson measured on 5 different occasions with an understanding the installation would start the first week in June after we retired on 5/31/13. I received a bill for $6,396 for material order, which was due on 6/21/13. I paid it immediately. Since I didn't hear from the builder I left a message on 6/28/13 and requested a date for installation, I never received a return call. I contacted the salesperson on 6/29/13 and asked when the room would be installed, his response was "that's a good question". He also mentioned that he pulled the building permit two weeks ago. I contacted the City of Auburn Building department on 7/2/13 and check if the permit was pulled. As of 7/2/13, the permit had not been pulled. I contacted the owner on 7/1/13 about installation date and he said he would return my call after 9:00 am on 7/1/13. I still have not received a return call. I left another message on 7/2/13. The salesperson has not returned our house building plans which are valued at $10K.
Desired Settlement: I expect our sunroom to be installed immediately, or return our funds in the amount of $7,396.00
Business' Initial Response