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Pace Construction Services

Phone: (877) 559-7223 View Additional Phone Numbers 3700 Bolivar Ave, N Highlands, CA 95660 http://www.pace-construction.net


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pace Construction Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pace Construction Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 29, 1992 Business started: 03/31/1992 Business started locally: 03/31/1992
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 638831.

Type of Entity

Sole Proprietorship

Business Management
Mr. Larry Pace, Owner Mrs. Metha Pace, Owner
Contact Information
Principal: Mr. Larry Pace, Owner
Business Category

Contractors - General Home Improvements - Additions Construction & Remodeling Services

Products & Services

Pace Construction Services offers the following product(s): Company offers construction services.

Licensing

It is our understanding that this company does not have an up-to-date state regulatory license as generally needed for this industry. When we receive information that the company's license is current and in good standing, or it is determined that a license is not needed, our report will be updated accordingly.



Products & Services

Pace Construction in a general building contractor that performs installation and remodeling services.

Industry Tips
Hiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    3700 Bolivar Ave

    N Highlands, CA 95660 (877) 559-7223

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Project: Bathroom Remodel Install RANE Walk-in-Tub Work done: May 17, 2011 - June 7, 2011 Total Cost : $12,200.39 Paid as follows; 5/17/11 Down Payment $1,000 (Chase Check # 1022) 5/31/11 $8,000 (Bank of America Check #5756) 6/7/11 $3,200.39 (Bank of America Check #5759) about a week ago I discovered that my walk-in-tub was not retaining water because of a leakage from the door of the tub. I called and left a message for ***** Pace to contact me as soon as possible. I was especially concerned since I am seventy-seven years old and have recently had surgery for a complete left knee replacement. I have had two previous back surgeries, a rotator cuff surgery of my left shoulder and a right knee replacement. I am disabled and have great difficulty going upstairs to use another bathroom. No luck, *****, have not to date called me to set up any appointment. Yesterday0, I left ***** a second message and still have not heard from him. I desperately need help so I can bathe. Let me know should you need any further information.

Desired Settlement: I would like the leaks repaired. I do not want any water damage.

Consumer Response: THIS IS TO CONFIRM THAT THE COMPLAINT HAS BEEN RESOLVED. ***** CALLED ME ON JULY 29 AND LEFT A MESSAGE ON MY PHONE THAT HE JUST RETURNED FROM VISITING RELATIVES IN MICHIGAN.

WHEN I RETURNED HOME, I PHONED ***** AND HE CAME OVER ON JULY 30 AND REMODELED THE PROBLEM ON MY WALK-IN-TUB.

I wish to thank your bureau for your prompt response.

3/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Unit malfunctions unable to get the merchant to respond to my calls and emails Problem Date 10-21-2012 Purchase Date 06/28/2010 Contract #XXXXX Payment Amount $12450.00 Check Unit malfunctions and merchant fails to respond to phone calls or emails Electrical not done to code

Desired Settlement: Need the unit to be repaired and the electrical work redone to code

Business Response: Business' Initial Response
I Just spoke with Mr ****** and There was no issue with electrical not being to code. Also the complaint started with Mr ****** having an issue with receiving a warranty part from the Manufacturer. ****** did nothing wrong and the issue was with the manufacturer. He has recieved the part and has had it changed and says all is well. we had a good conversation and he apologized for filing the complaint.