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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that GTL Construction Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for GTL Construction Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00948376.
Type of Entity
Business ManagementMr. Gordon Lewis, Owner Ms. Alicia Lewis, Director of Operations
Contractors - General Painting Contractors Doors Moldings
Products & Services
GTL Construction offers residential and commercial painting services for the interior and exterior of your building. GTL Construction also provides Crown Moulding and Door Services.
Industry TipsHiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights
1131 West Sunset Blvd Suite B
Rocklin, CA 95765 (916) 821-5046 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: To complete a two foot length of 7" baseboard, GTL used two pieces; one was 3.5 inch and the other approximately 20. Since this was covered with paint, I did not notice until recently when the two pieces separated. When I asked that GTL address it, they refused saying I should hire a painter to come patch it. This was an expensive custom job throughout my house. Good craftsmen would not have used two pieces for such a small section around a curved wall. The pieces were bound to separate over a short time. I would have expected GTL to stand behind their work - they did not!
Desired Settlement: I would have liked for GTL to replace the section with a proper full length piece. They would not even come to fill and paint it, let alone replace it.
In our opinion, this complaint was made because of not wanting to do a simple touch up
After 4 years ( which is when the job was done) it is possible to get cracks in joints of baseboard.
It is is just part of owning a home and many deal with this issue as the house moves and/or shifts.
One small crack in a seam ( in an entire house of baseboard that we installed) is not a big deal. There was no problem of where the splice was made
and you are only noticing it 4 years later due to a minor crack in a joint.
The fix is simple. A little five minute touch up. You had asked us to replace the entire piece of baseboard.
There was no need.
As much as we try to please every client, and because of this are top rated 7 years in a row on Angie's List, we had to draw the line on this one.
However, we don't like that you are unhappy. I would be more than happy to send someone to touch up this splice if you would like.
I am rejecting this response because: Why did I have to file a complaint to get GTL's attention. As shown by the picture, this was a short length of baseboard which should never have been installed in two sections to begin with. A good craftsman would never have used two pieces for a section that short. I believe people have the right to know, the quality they are going to get. It would have been appropriate to replace the section; yet GTL was not even willing to repair the section with a touch-up. In an email on March 28th, I said:
"I will leave defer to ***** on how it is fixed. Will he be coming by to fix it?
In response, GTL flippantly responded as follows:
"***** told me that it has been 4 years and is a normal touch up job that can be fixed by hiring a painter. Should be an easy fix!"
I followed up with a phone call and was told I need to hire someone myself. That is not good business.