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Northeast California

BBB Accredited Business since

Efficient Energy Solutions, Inc.

Phone: (800) 858-9013 Fax: (866) 980-7030 4153 Northgate Blvd. Suite # 6, Sacramento, CA 95834 View Additional Email Addresses http://eesolutionsinc.net/ View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Efficient Energy Solutions, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Efficient Energy Solutions, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Efficient Energy Solutions, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: March 22, 1991 Business started: 01/01/1978 in CA Business started locally: 01/01/1978 Business incorporated: 11/10/2011 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Corporation

Business Management
Mr. William Hill, RMO Ms. Jessica Gonzales, Manager Mr. Tim Kwan, CEO/President
Contact Information
Customer Contact: Ms. Jessica Gonzales, Manager
Principal: Mr. William Hill, RMO
Business Category

Contractors - General Contractor - Electrical Electricians Glaziers Home Improvements Contractor - Insulation Plumbers Plumbing - Contractor Roofing Contractors Siding Contractors Tile - Ceramic - Contractors & Dealers Weatherization Remodeling Services Heating & Air Conditioning Air conditioning & Heating Contractors - Commercial Insulation Materials - Electric Screens - Door & Window Windows & Doors - Installation & Service Windows Windows - Vinyl Energy Conservation Products & Services Insulation Contractors Equipment & Supplies Solar Energy System Design & Installation Contractors - Solar Energy

Service Area
We proudly serve our local clients throughout Northern California.
Products & Services

Efficient Energy Solutions, Inc. is a well-established licensed and bonded home improvement company. We are currently providing heating, air-conditioning, windows, roofing, and insulation replacement. We have been servicing the greater Northern California area since 1978.

Industry Tips
Hiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service

Additional Locations

  • 4153 Northgate Blvd. Suite # 6

    Sacramento, CA 95834

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Web Addresses

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Additional Email Addresses

  • - Communication/Mass Email
  • - eQuote
  • - Sales
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Complaint Detail(s)

9/4/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Was told by **** ********* that I had to decide today to the get the money from some unnamed source due to being low income. Pressures you for an immediate decision: A reputable professional ****** recognize that you need time to consider many factors when deciding which contractor to hire. You ****** want to check references; look into the contractor's standard of work and his professional designations and affiliations; verify his insurance; check to see if he needs a license (and if so, that it is valid); get written estimates from several firms based on identical project specifications, and, contact the Better Business Bureau and local consumer protection agency to see if they have information.

Desired Settlement: Change your sales practices. I was given no written quote.

Business Response: Business' Initial Response
Contact Name and Title: ****** ****** Contact Phone: XXX-XXX-XXXX Contact Email: *****@aol.com Our policy is to give the customers all the facts and pricing and then let them decide when and who to sign a contract with. We always leave a written estimate when possible. I have very little information to go on. The estimator ****** ********* has never had a complain of this nature. I ****** write ****** ****** and apologize for any sress that our company may have caused her. If I find that our estimator needs more training we ****** bring him in and review our policies with him. Sincerely ****** ******

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) The response does not fully address the complaint. No investigation into the unscrupulous sales practices.

Business' Final Response
Again I do not have enough information to respond to ****** ******'s complaint. We do not have a unnamed source for low income. The financing we have is thru Enerbank, Umpqua Bank and a FHA title 1 thru Admirals Bank. ****** ****** has always been a polite, competent field inspector. I ****** forward a copy of the letter I wrote ****** ****** stating that I would be glad to come to her house myself and re-evaluate anything I can do for her. She indicated that she would be interested in a electric heater. Thank You ****** ******

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

5/7/2012 Advertising/Sales Issues
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