BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Bertini Mechanical meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bertini Mechanical include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Paul Bertini, Owner Debbie Bertini, Office Manager
Contractors - General Plumbers Plumbing - Contractor Plumbing Drains & Sewer Cleaning Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Air Conditioning Contractors & Systems Kitchen & Bath - Design & Remodeling
Alternate Business NamesP & D Builders, Inc. Paul D Bertini Plumbing & Heating
Products & Services
Paul D. Bertini provides plumbing, heating and construction service.
Industry TipsBBB Tips for Hiring a Contractor in California
18 Sheep Ranch Rd.
Avery, CA 95224 Directions
PO Box 310
Avery, CA 95224 (209) 795-2935
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Paul Bertini never came back to install the service disconnect and 2 fuses needed(and promised)to complete the job. On 7-16-11, we hired Paul Bertini to install 2 air conditioning units that we bought to replace stolen ones. His employee, Karl, showed up to do the job. He looked at the area that the a/c units were going to be installed in and said that there was a problem because he only had one disconnect in the truck (and he didn't have the fuses either). I asked him if he could get what he was missing from a local hardware store - but he said they probably wouldn't have the right kind. He suggested bypassing the disconnects, but we told him we didn't want it hooked up that way. We wanted it done how it was originally intended to be setup with what was there before - and we didn't want a lesser job done because he forgot to bring it with him. He said he would call Paul about it - which we figured he had done because he told us that he would come back to install the disconnect/fuses when he was in the area (their office location is about 45 minutes or so away). He wrote down what he had promised us on Invoice #3197 "Need to install (1) - 60 amp disconnect & (2)50 amp fuses to complete job" and in good faith paid him the full price of the invoice (which we will NEVER do again if a job is not completely finished)I foolishly thought I could trust Paul because of the long, friendly conversation I had with him prior to hiring him. Paul called my husband's cell phone on 7-25-11 and said that he wanted to wait until next year when they come out to do a service to install the disconnect/fuses. He didn't want to make a special trip out to do it. I called him back the same day to let him know this was completely unacceptable (not only were we promised that they would come back and finish the job..when they were in the area..but there is no way that we would hire him to do a service when he wouldn't even finish this job as promised!) I didn't hear from him for a couple of weeks, so I e-mailed him on 8-7-11. Apparently he had sent a letter on 7-27-11 to our residence (which came back since we didn't have a PO Box yet)He had said in the letter that he overlooked the missing disconnects when he came to look at the job, and that he wanted to charge us $175 if we want him to return to install the missing disconnect(this infuriated me when I read it since we had already been promised that they would come back and complete the job - and the disconnects are right in front of you when you're looking at the units. Karl noticed that they weren't there right away)On 8/11/11, Paul responded to my e-mail, stating that he would "be glad to put in the second disconnect at no charge when I am in the area.If you want me to make a special trip to do this I will at a cost of $175. I think that you are overly concerned about this and should hang in there until I am in the area." I responded back on 8-11-11, letting him know that (as I stated all along) we were OK with them coming back when they were in the area - but it needed to be within a reasonable time frame (we didn't want to leave it open ended as to when he was supposed to come back - he had initially talked about coming back in a year - we wanted it to be taken care of within 3 months from the time that the units were installed). I asked him if he would be able to take care of it within what we thought was a reasonable timeframe. I never got a response so I wrote another e-mail on 9-23-11 - letting him know how disappointed I was. I asked him again to contact me to setup a reasonable timeframe. He never responded and I haven't heard from him since. Apparently my being "overly-concerned"(as he put it) about this was definitely justified, being that it's now been almost a year(I ended up waiting much longer than I originally planned before writing a complaint - both because of pressing,personal family issues that have occurred within the last year, and because I wanted to see if he'd actually make good on his promise. He (as I originally thought) obviously had no intention of coming back to finish the job.
Desired Settlement: We feel that we have given him more than enough time to come back to complete the job. He has broken the promises that were made and we do not trust his word, or that he would even do a good job with installing the missing disconnect and fuses (since he obviously didn't want to come back to install them to begin with). Therefore we don't want him to come back to the house now. We want to get a refund ($175 is what he said he was looking to charge) for the work that was not finished, so that we can have someone else do it.
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.