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In Northeast California

BBB Accredited Business since

America's Advantage Remodeling

Phone: (888) 858-5024 View Additional Phone Numbers 4101 Power Inn Road, Ste D, Sacramento, CA 95826 http://www.AARemodels.com

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Description

We are a family-owned company. At America's Advantage Remodeling we believe that you deserve expert-design, financial flexibility, uncompromising craftsmanship to deliver a memorable home improvement experience.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that America's Advantage Remodeling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for America's Advantage Remodeling include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on America's Advantage Remodeling
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

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BBB file opened: October 13, 2010 Business started: 01/24/2008 Business started locally: 01/24/2008 Business incorporated: 10/25/2007 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Corporation

Business Management
Ms. Anna Kutsar, Office Manager Mr. Yevgeniy Eugene Chernioglo, President
Contact Information
Principal: Ms. Anna Kutsar, Office Manager
Business Category

Contractors - General Floors - Laminate Painting Contractors Deck Builder Contractor - Metal Roofing Siding Contractors Vinyl Flooring Floors - Hardwood Windows Building Cleaning - Exterior Kitchen & Bath - Design & Remodeling

Service Area
Sacramento, Roseville, Elk Grove
Alternate Business Names
Creative Exterior Builders, Inc.
Products & Services

We re-side exterior homes with James Hardie & CertainTeed Fiber Cement Siding. We provide & install windows: Simonton, Milgard, PlyGem brands. Kitchen & Bathroom Remodels (granite & quartz countertops, cabinets, backsplash's). FREE In-Home Estimates.

Industry Tips
BBB Tips for Hiring a Contractor in California

Additional Locations

  • 4101 Power Inn Road, Ste D

    Sacramento, CA 95826 (916) 739-0611 (888) 858-5024

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (916) 739-0611(Phone)
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Complaint Detail(s)

2/6/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Kitchen cabinets were delivered in damaged condition, and correction or replacement promised but not delivered. The Milzen cabinets were delivered to the home and were to be installed by the homeowner. The cabinets were inspected and several damaged drawers, and cabinet faces were noted. Contact was made with the sales representive ****** ******. He stated that all notyed problems with the cabinets would be taken care of all at one time. I stated that some items should be replaced prior to installation of cabinets. We havw made several attempts to contact the sales person that signed the contract, he never respondes to phone calls or direct E-mail contacts. We have cabinet drawers that are cracked and broken, and drawers missing screws. We also have ask for a complete itemized bill for our records, that was promised, however not provided. We have e-mail copy of a message stating that we had paid in full, however no written reciept for any of the work done. The cabinets have a workmanship warrenty, however we must go through the installer to make this work. I have contacted Milzen cabinery directly via e-mail, however no response from them either.

Desired Settlement: We would like for the repairs to the cabinets to be completed, and missing hardware installed. The damage was inside of cabinet frames so the Milzen warrenty should be in effect.

Business Response: Business' Initial Response
Contact Name and Title: ****** Secratary Contact Phone: XXX-XXX-XXXX Contact Email: *****@AARemodels.com Customer has been contacted about delay due to miss-understanding which has caused delay in response to complete service. Arrangements are being made to complete service to customer's satisfaction.

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/21/2011 Problems with Product/Service
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