BBB Accredited Business since
Residential Wall Insulation
Phone: (866) 846-0602 3714 Nelson Ave., Oroville, CA 95965
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A BBB Accredited Business since
BBB has determined that Residential Wall Insulation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Residential Wall Insulation include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMs. Cristal Bedortha, Office Manager
Contractor - Insulation Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems Contractors - General
Alternate Business NamesResidential Weatherization, Inc.
Industry TipsBBB Tips for Hiring a Contractor in California
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Removed drywall from ceiling in furnace closet. City inspector said work not correct. Missed 1st correction appt. Did not follow-up after 2nd appt. The tenants of a house I own with two others requested energy assistance through the PG&E program. At the same time the tenants notified the owners the furnace was excessively noisy. The old furnace, located in a hall way closet, was replaced with a new furnace on Dec. 4, 2012 by an HVAC contractor. The new unit was not yet inspected by the city inspector. On Dec. 6, 2012 the house was visited by workers of the Energy Savings contractor. I was not at the house but one of the tenants was present. The tenants notified me later that their range had failed a carbon monoxide test and could not be used. On Dec. 7 I went to the house to see the range and to see the other work performed by the contractor. I noted that the two air vents in the furnace closet door had been sealed off with drywall. I contacted the furnace installer and asked him to look at the range and the modifications that had been made to the furnace door by the energy contractor. The furnace installer charged us $135 to make the range safe from carbon monoxide and to add a "low combustion" air vent in the closet. He was paid on January 29, 2013. On March 29, 2013 I met the HVAC contractor and the city inspector at the house for the final inspection of the furnace installation. The city inspector noted that the drywall had been removed from the ceiling of the furnace closet (the closet is now open to the attic) and stated there needs to be "rodent wire" at the open ceiling to prevent rodents or other animals from entering the house through the open ceiling. The open ceiling provides the "high combustion" air needed by the furnace but, without rodent wire, also allows a path for rodents. The furnace installer said the drywall on the ceiling was not knocked out by him but rather by the workers for the energy savings contractor. On April 1, 2013 I contacted the Energy Savings Assistance Program X-XXX-XXX-XXXX and was told someone would contact me within five days. No response. On April 16, 2013 I contacted ******* X-XXX-XXX-XXXX, RWI. She made an appointment for me to meet a supervisor on April 17 between 9:00 and 11:00 at the house. Both the tenant and I waited at the house until 1:00 on the 17th to no avail. The supervisor did not show up. And, the contractor did not call either the tenant or me to explain why the appointment was missed or to reschedule the appointment. I attempted to contact the energy contractor on the 17th but their phones were not working properly according to the person I spoke to for brief seconds. I left a phone message later requesting a call back. No response. On April 21 I contacted a woman by the name of ** (?) and explained my problem with the contractor's work and the missed appointment. I believe she is an employee of PG&E but my written notes are not complete. No response was received. On May 13 I contacted ******* at RWI again. She said the supervisor had come for the April 17 appointment but "no one was home". She made another appointment for a supervisor to meet me at the house on May 14 between 9:00 and 11:00. Success! ***** (or ****** arrived within the appointed time frame. He looked at the problem and stated that he doubted his experienced worker would have broken the drywall out of the ceiling. I defended the HVAC contractor by saying that when he performed his work there were vents in the closet door for combustion air and so he had no need to knock out the drywall . Shawn asked what work I wanted performed, if, they were to do any work. I stated that I wanted to satisfy the city inspector and make the house safe for the tenants. Shaun said he would talk to his boss and let me know what they would or would not do. That was my last contact with RWI. I wrote a letter of complaint to PG&E in June but did not receive a reply.
Desired Settlement: Install "rodent wire" as required by the city inspector. And, if the repair work requires crawling through the attic, I would like the insulation in the attic to be restored to its current state.
Initial Business Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved