BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Clarke & Rush Mechanical meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Clarke & Rush Mechanical include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMrs. Jackie Adams, Accounting Mr. Patrick Rush, Owner
Contractor - Insulation Plumbers Plumbers - Commercial Plumbing - Contractor Windows - Installation & Service Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Contractors - Sheet Metal Windows Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Solar Energy System Design & Installation Air Conditioning Contractors & Systems
Alternate Business NamesBerkan & Clark Heating & Air Clarke & Rush Insulation & Windows Dial One Metro Energy Isulation & Windows
Products & Services
Clarke & Rush Mechanical specializes in repair and maintenance on plumbing, ventilating and any air conditioning or heating units for residential and commercial consumers.
Industry TipsHiring a Contractor in California: Essential Tips
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Additional Phone Numbers
- (916) 268-1722(Phone)
- (916) 348-0271(Phone)
- (916) 482-4404(Phone)
- (916) 722-1110(Phone)
- (916) 925-9055(Phone)
- (916) 988-1252(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Company was hired to repair heating unit. Sent technicians who installed inferior after-market parts not meeting requirements for unit, without consulting customer about choice of proper quality parts. Technicians installed materials improperly, causing further unit failure, and then attempted to get customer to purchase replacement unit as solution. Customer hired independent technician who identified inadequate work and materials from Clarke and ****, that left unit in a defective condition, and led to failure of heating unit.
Desired Settlement: That company remedy damage it has caused to unit. That is, Clarke and **** should provide competent, experienced and honest technician who will replace relevant parts in unit with appropriate manufacturer-quality materials, in proper locations, and in proper configurations. Clarke and **** should further pay for verification that work was completed properly, by independent technician.
Business Response: We are in communication with this customer. We should have this issue resolved within the next few days.
Consumer Response: Clarke & **** sent a mechanic back to my house to correct improper work done on my heating unit, and that I subsequently had an outside mechanic verify that Clarke & **** used appropriate parts in this last repair. Clarke & **** also sent me a $100 check, after I asked that they pay for the verification by the outside mechanic. I am done dealing with Clarke & **** at this point. I would add, however, that Clarke & **** has never explained to me why they did the work improperly in the first place, or why they initially used secondhand parts without telling me. Nor did they have anything to say about my supposition that they had left the unit in a condition that would cause it to repeatedly fail, intending to get me to purchase a new unit. After I filed my complaint with the BBB, Mr. **** did call me to say that he apologized, without specifying what particular actions he referred to. He very much wanted to get me to put an end to the complaint process with the BBB. As I said, Clarke & **** has taken the steps I asked them to take to remedy my situation, after I filed my complaint filed with you. I do believe, however, that consumers should be extremely wary of this company. Thank you for your help.
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: We contracted with Clarke & **** Air Conditioning to install a Carrier air conditioning unit. This unit had a 10 year warranty and only 5 years have elapsed since the warranty was issued. We specifically chose this company because they advertise 24 hour service for their products and repair services. On July 4, 2013 the air conditioning failed, and they sent an air conditioning repair technician to repair the unit. We were told that, because it was a holiday, that the technician was not obligated to go to their office to retrieve a Carrier motor, and that if we wanted the motor repaired we would have to agree to use the "universal" motor the technician already had on his truck. We were also advised that not only would the universal motor not be covered by the warranty, but that our agreeing to the universal motor would mean that the entire unit was no longer under warranty. The technician also tried to convince us that warranties can be "suspended" in emergencies, meaning that Clarke & Rush was not responsible for honoring the warranty. There is no such warranty law in California. Since Clarke and Rush had already agreed to the service visit and had already informed us of the service fee, they knowingly accepted a service fee with the advance knowledge that without using Carrier parts, any service performed would require that the Carrier warranty could not be applied to that part. They therefore accepted a service fee with the intent to violate the warranty. In addition, since it was 110 degrees out, they also knew in advance that the repair would have to be made the same day, leaving us with no choice but to accept the "universal" part offered. This was not only deceptive in advertising 24 hour service (but refusing to provide it including the parts they advertise and represent) but also engaged in a service contract for repair with the advance intent to violate the warranty. We would appreciate your investigating this matter and making Clarke & Rush accountable for their warranties. Product_Or_Service: Carrier Air Conditioning Unit
Desired Settlement: DesiredSettlementID: Refund We would like Clarke & Rush to reinstate the unit warranty as well as refund the amount for the motor we were forced to purchase ($475). Since they knew Carrier parts would be required and accepted a service call knowing that they could not be provided, they intentionally acted outside the bounds of the warranty agreement. We feel this action on their part was not only extortive but constitutes deceptive business practice.
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.
|1/9/2012||Problems with Product/Service|
|8/5/2011||Problems with Product/Service|