BBB Accredited Business since
Phone: (916) 861-7800 11295 Sunrise Gold Cir Ste B, Rancho Cordova, CA 95742
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A BBB Accredited Business since
BBB has determined that Your Energy Source meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Your Energy Source include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Kevin Smith, President Mr. Kyle Smith, President
Construction & Remodeling Services Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Windows Solar Energy System Design & Installation Contractors - General
Alternate Business NamesKevin L V Smith
Industry TipsHiring a Contractor in California: Essential Tips
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Company did not fix the problem and wanted to charge me $120 to come back out to even evaluate the situation. Company came out on 7/30/13 to fix my air conditioner. They said it was fixed and working. The cost was $182. I tried to use the air conditioner for the FIRST time a month later and it still did not work. I called the company and they told me there would be a charge of $120 for them to come out again to look at the unit. I told them they never fixed tbe problem in the first place. They said it had been more than 30 days so there would be a charge. I said it didn't work the FIRST time i used it after they came out. They didn't care.
Desired Settlement: Come out and fix my Air Condtioner w/o charging me the testing they have to do. I will pay for the reapair, not the testing.
Initial Business Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Read Complaint Details
Complaint: YES installed a brand new HVAC system at our residence last year. Although heater works fine, the AC does not cool the house. In the summer of 2011 I had YES out to our home for a free (coupon) inspection of the AC and installation of a new CO2 detector. Approximtately a week later my AC quit working so I had YES return. They indicated the compressor was bad, needed to be replaced but because of the price, they suggested that I get a whole new unit because mine was about 15 years old. The salesman, Sean Mahoney, promised that a new AC would work so well, it would be cold in the house. He also indicated that the need for new ducts and additional insulation was unnecessary. I applied for and received a $9000 loan from SMUD paid directly to YES that I am to make payments on for the next 10 years. Although the heater works just fine and keeps the house comfortably warm in the winter, last summer and this summer the AC just can't cool down or keep the house cool. I was told any AC can only cool a house about 20 degrees from the outside temperature, however, like today, it is 97 degrees outside, yet with our thermostat set at 76, it is a very uncomfortable 84 degrees inside. YES has added more freon, repaired a torn duct, enlarged the return air and sped up the fan/compressor but nothing yet has resulted in a resolution to our problem. YES is now recommending I get more insulation put into my attic and to add attic fans to the roof but I should not have to put out more money when I was already promised a cool house with just the purchase of their HVAC. At the time of the sale, I was also promised lower energy bills since I was getting a brand new, energy effificent product, however, our electricity bills are more now than they have ever been. Not long after the unit was installed and I started having issues, I was informed that the salesman who sold me the unit had been fired. In checking YES' information here on BBB website, I discovered that he had an expired salesperson license at the time.
Desired Settlement: I either want YES to provide us with additional insulation and attic fans at no cost to us or to provide a larger, new replacement unit. I just want what I was promised during the sale, 'a cool, comfortable, energy efficient home.'
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.