BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Custom Development Of California meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Custom Development Of California include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Dino Gilli, Chief Executive Officer Mr. Roberto D. Gilli, Treasurer
Construction & Remodeling Services Windows
Products & Services
Custom Development of California/Procraft specializes in custom replacement windows, retrofit windows, vinyl siding, composite siding, fiber cement siding, woodsiding, and all other siding projects, including LIQUID SIDING.
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (916) 233-1154(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Initial request 4/1/13 for replacement of French Sliding Glass Door in Master Bedroom due to defective quality within double glass pane. Problem Date: 4/01/2013 Company: Custom Development of California Sales Representative: *** ****** Purchased: Amerimax Windows w/ Ameriglass System - total of 10 windows Purchased Date: 7/06/2001 Warranty Certificate No: XXXXX Payment $13,700 for 10 windows Current Representative - **** ***** On 4/1/13 - Initial request for replacement of a French Slider glass door in master bedroom due to marks within the interior of the double pane glass. Replacement is covered under a Life Time Warranty and a Life Time Glass Breakage Warranty, per our initial purchase/contract with Custom Development of California, July, 2001. We been told verbally that there's been a change of window manufacturers, and this is causing the delay. On 6/25/13, I mailed a letter to **** ***** of Custom Development of CA requesting that he submit in writing the reason for such delay, as well as to the steps that are being taken in regards to replacement of our glass door. On 8/17/13, a service contractor, *** ****** came to replace the glass, however he was unable to replace as the glass did not fit the existing door frame. He left the glass panel in our garage. 8/22/13 - **** ***** left voice msg, checking to see if anyone has called us about the glass replacement. As I was out of town for a few days, I replied to **** ***** via text msg that "we have not heard from anyone". On 9/3/13, I emailed **** ***** (*********@aol.com), as well as two others from the company (*****@cdofcal.com; ***@cdofcal.com) the following msg: "We are now in our fifth month (April-Sept) with no resolution to the replacement of our glass sliding door. As of 8/17/13, we've been storing the glass in our garage. We are no longer comfortable with this arrangement. We agreed to storing the glass, thinking that it would only be a couple weeks at the most. This is to advise you that we will not be held liable should there be any damage. If no commitment received IN WRITING to resolve this problem by end this week, we then have no other choice than to take this issue to the Better Business Bureau." **** Gillo 9/3/13 to an email he sent to *** ****** at *** *** Windows (*******@plygemwindows.com) and cc'd me (**********@gmail.com) same day, "*** Please Please Please call Mrs ***** and resolve her door issue. the Glass was the wrong size and you told our service man *** that the factory would take care of the problem, and Mrs ***** has not heard from you. I am sending you a copy of her last email. Please handle this!!!!!!!!! **** ***** CDC" As of today, 9/12/13, we still have not received any response or resolution to the replacement of our sliding glass door; and the marks within the double pane glass continues to get worse.
Desired Settlement: Replacement of the glass sliding door (which is under Warranty per our original Contract with Custom Development of California) within the next 2 weeks.
Initial Business Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved