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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Chim Chimney Professional Chimney Services, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00544749.
Type of Entity
Business ManagementMs. Karla Swanson, President
Chimney Cleaning Chimney Sweeper Dryer Vent Cleaning Gutter Cleaning Stoves - Wood, Coal
Alternate Business NamesAardvark Dryer Vent & Rain Gutter Cleaning
Products & Services
Chim Chimney Profession Chimney Services Inc provides chimney, dryer vent, and gutter cleaning services.
Industry TipsHiring a Contractor in California: Essential Tips
THIS LOCATION IS NOT BBB ACCREDITED
4537 Harlin Dr
Sacramento, CA 95826 (209) 334-5488 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 277345
Sacramento, CA 95827
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Additional Phone Numbers
- (209) 334-5488(Phone)
- (530) 756-1000(Phone)
- (916) 725-5000(Phone)
Additional Email Addresses
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I have no hot water as the flue for the hot water tank, which needs to be replaced, is not up to code. The plumber cannot install the new heater. Invoice # XXXXXX Inspection form # XXXXXX Chim Chimney inspected my exhaust flue for the hot water heater that is in the basement. The hot water heater needs to be replaced. The plumber cannot risk installing a new hot water tank knowing the flue up not up to code. His plumbing license is at stake. Chim Chimney came out on October 18, 2013. An inspection and evaluation was performed. The technician said he would take the results back to the office and have an estimate to meet code regulations prepared. The estimate was in fact sent. The amount is $952.58. There was a service fee for the inspection. The company preference is that the customer pay on the spot. I paid the fee to the technician of $79.50. I expected the repairs to be started right away. Was told they could not come out to do the work until October 31, 2013. I received a telephone call from Chim Chimney on October 30th saying they would not be out the following day as the parts needed did not arrive. Could not understand that as most of the nomenclature is pretty much standard. Was called on Oct. 31st verifying Chim Chimney did have the required parts Advised at that point the next available appointment date would be November 9, 2013. The invoice indicated 2 employees would be dispatched and the approximate service time would be 2 1/2 hours of labor. Was later told by an office employee it was an all day job. The 9th of November falls on a Saturday. Many plumbers are not willing to work on weekends. If so, there is a very high service fee to pay. All total, I have had NO hot water for 3 weeks. All showers are COLD. Having a family, they are extremely unhappy and look at me to correct the issue. Am between a rock and a hard place. I am stuck. Cannot go to another company as I have already paid them an inspection fee. Chim Chimney has me where they want me. I feel as though I've been pushed to the side so they can accept larger jobs. I am forced to wait at their convenience. In this day and age, the service is completely unacceptable. The USA is not a third world country where labor/parts are an issue. Given the variables of the time of year; month; and temperatures, this type of service lacks compassion, urgency, and priority. I am not asking for special treatment; rather, reasonable treatment. In addition, I'm a senior citizen, along with being 100% disabled USMC Veteran. Am completely disgusted and discouraged with Chim Chimney. Would NEVER recommend them to anyone. No follow through.
Desired Settlement: I want to speak with the CEO/President, or whomever is in the top position with Chim Chimney. A sincere and genuine apology is in order, however, that is not quite enough The person in power needs to be informed and involved in what is going on with line staff and technicians. Unless otherwise, he/she will not know. A response from the top person in charge is requested. It could be by phone, however, my preference is face-to-face. Also, at their discretion, a fee adjustment is definitely a reasonable settlement consideration. I really don't think the staff would be willing to take cold showers for as long as we have; neither would their families. Fair would be fair.
Initial Business Response
Read Complaint Details
Complaint: Company is the only distributor in No. Calif. for FMI products; thereby forced to use them. Was charged double the retail price. We originally received a quote from Chimn Chimney for refractory panels and a grate on February 16, 2011. The price I was quoted back then was: * Part Number XXXXX - $ 70.04 (left panel) * Part Number XXXXX - $ 70.04 (right panel) * Part Number XXXXX - $ 64.35 (bottom front panel) * Part Number XXXXX - $64.35 (bottom rear panel) * Part Number XXXXX - $36.77 (grate) *The total cost to purchase was $410.66. We decided to hold off on ordering the parts at that time. My husband ordered these parts on December 10, 2012, through Chim Chimney. The total price charged to our credit card was $457.30. My husband didn't question the price of the parts as we expected they would have gone up a bit in price, so the $457.30 appeared appropriate. We received our parts; however, we were missing a side panel. I contacted Chim Chimney and spoke to ******** about the missing side panel. She stated she didn't know what had happened, so she said she'd look into it and get back to me. I never received a call back; I had to call her 4 times before she had an answer for me. ******** stated that she failed to order the second side panel. Given the price we paid, I surly expected to hear that she failed to give us all the boxes. This prompted my questioning ******** on the price of the parts. I didn't get an answer from her regarding the price for a few more days. She stated she had to talk with her manager (*****), as she had the invoice. I found this very hard to believe as I had just ordered the parts. On December 27, 2012 ******** quoted the following price: * Part Number XXXXX - $ 135.99 (left panel) * Part Number XXXXX - $ 135.99 (right panel) * Part Number XXXXX - $ 124.95 (bottom front panel) * Part Number XXXXX - $ 124.95 (bottom rear panel) * Part Number XXXXX - $ 74.24 (grate) There is absolutely no way these prices could have doubled in a little over a year. I asked ******** to confirm that the prices she quoted are correct. I advised her that I have the original 2011 estimate in my hand. and that there clearly had to be a problem. ******** stated that the prices she quoted are correct, and asked me if I wanted her to order the other side panel. I told her the fireplace in inoperable without the side panel and to go ahead and order it. I asked ******** the price for the additional panel and she stated she'd give it to me for "their" cost of $ 74.24, and stated "they'd eat the cost of shipping". After my conversation with ******** at Chim Chimney, I immediately contacted FMI directly. I spoke with a woman named *****. I explained my dilemma to ***** and asked her to provide me with the prices for the parts I ordered through Chim Chimney. I provided ***** the part numbers and was quoted the following retail prices: * Part Number XXXXX - $ 74.24 (left panel) * Part Number XXXXX - $ 74.24 (right panel) * Part Number XXXXX - $ 68.41 (bottom front panel) * Part Number XXXXX - $ 68.41 (bottom rear panel) * Part Number XXXXX - $ 38.98 (grate) ***** stated that this is the retail price that Chim Chimney should have charged me for these parts. ***** also confirmed the 2011 prices quoted were exactly correct at that time.
Desired Settlement: I would like to be charged the appropraiate (retail)amount for the parts orderd. In addition, I want to ensure Chim Chimney does not take advantage of other consumers that are forced to purchase through them!
Business' Initial Response