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Northeast California

BBB Accredited Business since

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Description

We are located in Grass Valley, California, a small town 45 miles east of Sacramento, CA. We are cell phone battery experts with over 12 years of experience selling the best selection of cell phone batteries at Guaranteed Low Prices!

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cellphone Battery Warehouse, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Cellphone Battery Warehouse, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cellphone Battery Warehouse, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: March 29, 2006 Business started: 12/01/1998 in CA Business started locally: 12/01/1998 Business incorporated: 08/14/2001 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Coryon Redd, General Manager Ms. Martha Verdi, Program Manager
Contact Information
Principal: Mr. Coryon Redd, General Manager
Business Category

Cellular Telephone Equipment & Supplies Retail Stores Batteries - Dry Cell - Wholesale & Manufacturers Battery Charging Equipment

Refund and Exchange Policy
30-Day Money-Back Guarantee
1 YR Warranty
Alternate Business Names
batteries4less.com
Products & Services

Cell Phone Batteries
Camera Batteries
Cordless Phone Batteries
Laptop Batteries
Cell Phone Chargers and Accessories


Additional Locations

  • 1020 Whispering Pines Ln Ste F

    Grass Valley, CA 95945

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (530) 273-2312(Phone)
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Complaint Detail(s)

12/2/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: The Batteries4Less battery worked only a couple of days. They refuse to refund our money, claiming the battery we returned was "damaged." No Kidding! It's plain and simple. The battery we purchased from Batteries4Less for our son's cell phone only worked for a few days. We returned it to Batteries4Less with all of the original packaging, expecting a full refund. Batteries4Less is refusing to refund our money, stating the damaged battery we returned was damaged. HELLO!!!! Why would we have returned it, if it had worked?

Desired Settlement: Batteries4Less is hiding behind their company's "policy." They state that as per their policy, they cannot issue a refund for a battery that is "damaged." But, it's okay to send out a battery that IS damaged, and when it is returned for a refund of $33.90, conveniently hide behind a "policy" that is clearly one-sided and meant to protect the company rather than the customer.

Business Response: Initial Business Response
We as a company, carefully inspect every battery before it is sent out. The battery received in the return was severely, visibly damaged. Seeing this, customer service reps inquired with the customer as to whether the wrong battery was perhaps sent back to the company by mistake so the customer sent another battery to us that was also visibly damaged. We are confident that the battery we sent out was not visibly damaged. Our track record with our customers is stellar. If a battery is defective we will gladly accept the return and issue a full refund and are able to return to the battery to the manufacturer, however, our warranty does not cover returned batteries not in original condition having visible damage or excessive wear. Neither of the returned batteries were in the original condition of the battery sent to the customer. After informing the customer that as the batteries were not in original condition as they were visibly damaged and we were unable to issue a refund, both items, by request, were sent back to the customer. The customer currently has the merchandise.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved