This Business is not BBB accredited
Diamond Mountain Casino & Hotel
Phone: (530) 252-1100 Fax: (530) 252-1236 900 Skyline Dr., Susanville, CA 96130 View Additional Web Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Diamond Mountain Casino & Hotel include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Campbell Jamieson, General Manager
Casinos Amusement Parks & Places
Products & Services
Diamond Mountain Casino & Hotel is a casino and hotel.
THIS LOCATION IS NOT BBB ACCREDITED
900 Skyline Dr.
Susanville, CA 96130 (530) 252-1100 Directions
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On August 16th Check in the hotel at 3:30 p.m.for two rooms, 1 room for myself other room for my sons, look at rooms and rooms were ok, then left hotel and returned at about 9:30 p.m. with luggage, elevator, second floor strong smell of pot & room on 4th floor very strong smell of pot, My son & I went to the hotel desk waiting to talk to someone, upon their arrival we told her the issue. I request them to check out the room, security personal was sent, upon his return he confirm my issues & the room on 4th floor was too bad of pot smell for a person to stay in. I also informed them my other son has sever asthma. Clerk stated they have no other rooms available, there nothing more she could do & she couldn't stop the charges for the rooms, but she would inform the manager of our situation, we then left the hotel. On 08/22/14 I check my credit card & the charges are there of $66 for each room. on 08/22/14 11:10 am I contacted hotel and left message they returned my call at 12:26 pm and stated they will not reverse the charges since I check in at 3:30 and it didn't matter that we didn't return back at a later time & the strong smell of pot was an issue
Desired Settlement: Reverse the charges on my credit card.
Business Response: We have reversed the charges and offered an apology to Ms. ******. We believe she is happy now.
BBB's Final Determination: Consumer accepted resolution offered by the business.