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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Coit Cleaning and Restoration of Sacramento meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
BBB Complaint Information
Find aggregate BBB complaint information for Coit Cleaning and Restoration of Sacramento. BBB of the Golden Gate & Northern California has the full report as that BBB handles all complaints for Coit Cleaning and Restoration of Sacramento.
Type of Entity
Business ManagementMr. Kirk Howard, Manager
Carpet & Rug Cleaners Air Duct Cleaning
Alternate Business NamesCOIT Carpet Cleaning Sacramento COIT- Sacramento
Products & Services
This company offers carpet and tile cleaning services.
3499 Business Dr
Sacramento, CA 95820 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Neutral Review||3 points per review|
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Problems with Product/Service
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Complaint: I had Coit's do duct cleaning after I had water damage in my home in Feb. Since then, I have heavy dust coming from the vents that I didn't have before they were cleaned. I have a cleaning lady clean and the day after she is here, I have to dust everything again. Today I called and talked to a manager and he gave me a bunch of bull about every home has a lot of dust and I would have to live with it. I said "then, you are not going to check it out and see why there is so much dust?" and his reply was "No, I'm not doing anything"
Desired Settlement: DesiredSettlementID: Refund I would like a refund so I could have another company find out what is wrong. I don't trust Coit's. I even mentioned that the filter they gave me had no tabs on so it is a real problem getting it out. The old one had a tab on it to get it out easier- he didn't even mention that they would put a tab on it.
Business' Initial Response
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Complaint: Failure to honor written guarantee of maintaining the polished finish on my travertine Five years ago Coit sent a salesman to my home upon my request to clean my Travertine floor....The salesman told me my floor was polished travertine...I said no it was matted....he again told me it was polished....he was the expert....ok....so I had them polishe my floor....it looked great....then I had Mr. Phillip Baker come over to my home....he was the On Location Manager of Coit....I told him if my floor was polished prior to Coit polishing them .....then why ... when showing him the tile behind the refrig...wasn't this polished... He agreeded that my floor was not polished ....that indeed it was matted and by polishing floor would require more maintence.... He drafted up a letter .... Dear Don, July 13, 2007 Coit Services would like to apolgize for polishing your travertine flooring when it was ot needed for this type of natural stone...At this time, I would like to extend Coit's guarantee to you, we will help to maintain the polished finish on your travertine for its projected life time of three to five years...If you have questions or concerns please feel to contact me at (916) 731-7090 Sincerely, Phillip Baker On Locations Manager Coit Services.... Well that seemed to protect me and my floor for up to five years... Last May 2012 or there abouts ....I contacted Coit .... Mr. Andrew Rodgers..General Manager came out to my house and reviewed letter ...said he would reclean floor....I also said that I wanted to wait till I finished reflooring another room.and that it may go past the expiration of the written guarantee a little...(July 13,2012) ..He said no problem.... Well it took just a little longer than I planned I called for an appointment on the third week of july 2012... Coit showed up on 25 July 2012....they used a spray and vacuum cleaning type of method to "Clean" the stone.... BUT...the polish was not there...there is dull spots on the stone and some of the grout didn't come out clean.... I called Mr. Andrew Rodgers at Coit....He said he never told me he would "polish" the stone....just clean it....after all its been five years...What does five years have to do with it ... I explained that was not the intent/spirit of the letter ...The intent/spirit of the letter as it states is...."maintain the polish...." He disagreed with me.....I did not agrue with him... I did not call coit every year to maintain my floor....I did not abuse this service or guarantee....I waited till the last of the five years a promished to have floors cleaned and polished for one last time..... When the extended guarantee was made with Mr. Baker... this issued was covered and he assured that Coit being a leader in the industry would take care of me....and my floor....
Desired Settlement: I would like to have floors re=polished....as per agreement....
Business' Initial Response
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Complaint: Came out 3 times to clean tile, then sent out supervisor, said they would get back to me- no communication. Tile was not cleaned properly. Coit has changed the way they clean tile. They no longer do it on their hands and knees and scrub with a brush. Now they use a long brush on a stick. They only go over it with one stroke and can not reach the edges. After 3 attempts at cleaning all cleaning it the new way and not the way they did 2 years ago, they sent a supervisor out who looked at it. He said cloudiness is not covered. I said if it's cloudy then when I clean it with a brush it won't come out- he agreed. I cleaned it and it came out- he agreed it was not clean. He said I would be getting a call back from the supervisor. No call received. They are not scrubbing the tile like they used to nor are they able to get the edges with their new brush. They need to go back to the way they used to do it. It used to take them 3 hours- now under 1 hour and they are done. I am not complaining about cloudiness- I am talking about obvious dirt that was not scrubbed with a good ole fashion brush. Job was not done well. Very poor customer service.
Desired Settlement: They guarantee their work- I am not satisfied and they are doing nothing about it.
Business' Initial Response