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Find a Location

Bank of Stockton-Stockton has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Bank of Stockton-Stockton

      301 E Miner Ave Stockton, CA 95202-2501

      BBB Accredited Business
    • Bank of Stockton-Stockton

      229 S Main St Angels Camp, CA 95222

      BBB Accredited Business
    • Bank of Stockton-Stockton

      120 W Walnut St Lodi, CA 95240-3513

      BBB Accredited Business
    • Bank of Stockton-Stockton

      660 N Main St Manteca, CA 95336-3741

      BBB Accredited Business
    • Bank of Stockton-Stockton

      20004 Highway 88 Pine Grove, CA 95665-0100

      BBB Accredited Business

    Business ProfileforBank of Stockton-Stockton

    Bank
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    (All Locations) Monday-Thursday 9:00AM-5:00PM Friday 9:00AM-6:00PM
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1962

    Years in Business: 156

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Recognized as one of the nation’s leading independent community banks, as well as one of the largest community banks in San Joaquin County, this 150+ year old local bank is known for its tradition of strength, safety, personalized service and the latest in banking technologies to make banking easy. As California’s oldest bank still operating under its original charter, Bank of Stockton offers a refreshing banking experience, delivering a suite of personal and business products as robust as the big banks, yet focusing on customer relationships. Whether customers are high touch or high tech, Bank of Stockton offers the perfect banking experience.




    Products & Services

    With 19 branches, in 16 cities, spread throughout 9 counties in contiguous markets in Northern California, Bank of Stockton is characterized by its strong brand of personalized service, lending expertise with long-tenured lenders, reinvesting back into the communities it serves and giving back to its communities through non-profit support and employee volunteerism. Since 1867, Bank of Stockton has had only 9 Presidents at the helm, and set a precedent for safety, superior customer service, quality banking products and technological innovation for generations of families and businesses. Bank of Stockton also has a great respect for history, and with a dedicated Archive that houses a collection of over 32,000 historical photos of the Central Valley, Mother Lode and surrounding areas.

    Business Details

    This is a multi-location business.

    Find a Location

    Bank of Stockton-Stockton has 20 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Bank of Stockton-Stockton

        301 E Miner Ave Stockton, CA 95202-2501

        BBB Accredited Business
      • Bank of Stockton-Stockton

        229 S Main St Angels Camp, CA 95222

        BBB Accredited Business
      • Bank of Stockton-Stockton

        120 W Walnut St Lodi, CA 95240-3513

        BBB Accredited Business
      • Bank of Stockton-Stockton

        660 N Main St Manteca, CA 95336-3741

        BBB Accredited Business
      • Bank of Stockton-Stockton

        20004 Highway 88 Pine Grove, CA 95665-0100

        BBB Accredited Business
      Location of This Business
      301 E Miner Ave, Stockton, CA 95202-2501
      BBB File Opened:
      5/19/1980
      Years in Business:
      156
      Business Started:
      8/12/1867
      Business Incorporated:
      2/13/1925
      Accredited Since:
      1/1/1962
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 1536 for this business, issued by BANK (FEDERAL RESERVE)

      These agencies may include:

      BANK (FEDERAL RESERVE)

      101 Market St

      San Francisco CA 94105

      (415) 974-2767

      BBB records show a license number of 45 for this business, issued by Department of Business Oversight

      These agencies may include:

      Department of Business Oversight

      1515 K St. Suite 200

      Sacramento CA 95814

      (866) 275-2677

      http://www.dbo.ca.gov

      Type of Entity:
      Corporation
      Alternate Business Name
      • Bank of Stockton - Lodi (Kettleman Ln)
      • Bank of Stockton-Turlock
      • Bank of Stockton-Brentwood
      • Bank of Stockton-Elk Grove
      • Bank of Stockton-Fairfield
      • Bank of Stockton-Modesto (J Street)
      • Bank of Stockton-Modesto (Dale Road)
      • Bank of Stockton-Napa
      • Bank of Stockton-Angels Camp
      • Bank of Stockton-Stockton (Carson Oaks)
      • Bank of Stockton-Lodi
      • Bank of Stockton-Main Street
      • Bank of Stockton-Manteca
      • Bank of Stockton-Oakdale
      • Bank of Stockton-Pine Grove
      • Bank of Stockton-Stockton (Quail Lakes)
      • Bank of Stockton-Rio Vista
      • Bank of Stockton-Ripon
      • Bank of Stockton-Tracy
      • Bank of Stockton-Sonora
      Business Management
      • Ms. Angela Brusa, Vice President-Marketing
      • Mr. Michael Savelli, Administrative Coordinator
      • Robert Wayne
      Contact Information

      Customer Contact

      • Ms. Angela Brusa, Vice President-Marketing
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/03/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Was denied by several weeks because bank was having problems with mobile deposit. Now I cant even use debit card or credit card for purchases
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Calvin N

      1 star

      12/14/2023

      Im in the military. Was deployed out of state. Used my debt card once. They shut it off for suspicious activity, then refused to send me my new card at my new location despite providing all of my personal data, passwords, account numbers, phone numbers, next of kin, and reason for calling. I then had to spend 6 months loving off my credit card which is now maxed. My checking account is sunk because their system has a delay in payments processed between payments cleared from checking to credit this bank is living in the stone ages. On top of that the customer service reps are condescending. I can never tell where my money is because of their pending issues, and every once and a while my money gets reorganized while they order and process payments at the end of the day, and somehow I always end up with less money than I spent.I genuinely hate this bank.

      Bank of Stockton-Stockton Response

      01/02/2024

      The bank does have fraud detection software, and hence we encourage all customers to let us know if they are traveling out of state so the travel can be accommodated, for both debit cards and credit cards. If the bank does not know, and the buying pattern is out of sync with normal activity, the software will flag it to protect the customer and the bank will call the customer.  With regard to credit card payments, they can be done directly through Bank of Stockton's drop down menu on website under Login, choose 'credit card account' and payments can be set up automatically, and credited the same day if made before 1:00 p.m. Payments can also be made in bill pay through Internet banking.  I wish I could speak to the lag you are experiencing with your payments, but I do not know how you are making your payments and without your last name, I cannot find you as a customer.  We apologize for your frustration and any poor customer service experience you've encountered.  We would be very happy to help you with the online payment options, and to hear more about your experience.  Please reach out to ***********************, our VP and Regional Manager, who would be happy to assist you, her email is ************************************** and her direct line is ************.  Please let us help! We can make this easier!  Thank you for your service for our country!

      Local BBB

      BBB of Northeast California

      BBB Reports On

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