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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Clear Image, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Clear Image, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Bill Patrick, Operations Manger Mr. Benny Wilkins, President
Bags - Plastic Mailing Containers Advertising - Direct Mail Mailing Services Package Design & Development
Alternate Business NamesClearBags
Products & Services
Clear Image, Inc. specializes in clear plastic bags for photo, art, craft, stationery, boxes for mailing/shipping to protect products in process of shipping services.
4949 Windplay Dr. Ste. 100
El Dorado Hills, CA 95762 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (916) 933-4700(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I ordered some envelopes for an invitation and paid for 2nd day shipping. First issue, it did not come 2nd day. I called to complain at that point and I spoke to one of the rudest human beings I have ever dealt with for customer service. He did not care to help out or make the situation better. The envelopes finally came 2 days later only to get them and they are the wrong SIZEE!!!!! Are you kidding me?!?!!? I called again and I encountered and even worst customer service rep than the first time. She was telling me I ordered the wrong size and not willing to give me a return label to get my money back! Not only did I overpay for 2nd day shipping, but now you sent me the wrong size and you can't give me a return label. This is just unbelievable and some of the worst customer service I have ever dealt with. The lady on the phone was basically calling me stupid and did not have one care in the world. She basically made it seem like it was my problem and she didn't care. This website is the biggest scam and piece of **** company in the world. Never have I ever dealt with some idiotic people in this planet. It was all their fault from the beginning. Apparently they don't know how to measure items. Do not order from this piece of **** company.
Desired Settlement: I would like a return label to send everything back and get a full refund back including shipping. I do not want the envelopes.
Consumer Response: Complaint #******** has been resolved. Please cancel my complaint.
Problems with Product/Service
Read Complaint Details
Complaint: Product windows arrived dirty and scratched. Ordered window boxes and the windows were dirty and scratched. When I called for a replacement or refund, I was told that it would be a waste of time for the replacement because all the windows would arrive the same way. I had to beg to get my small order fee back along with the product refund. When I asked about the refund for the shipping of $11.95 which is outrageous for ground shipping of an envelope. I was told to ship back the items at additional expense with no refud for previous shipping charges.
Desired Settlement: I would not only like the refund for the product, the small order fee, but the shipping charges, if I have to ship back a product they new they were having problems with all along.
Initial Business Response