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BBB Accredited Business since

New Dawn Awning Co.

Phone: (916) 989-3533 View Additional Phone Numbers PO Box 2049, Orangevale, CA 95662 View Additional Web Addresses

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New Dawn Awning Co. offers patio cover services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that New Dawn Awning Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for New Dawn Awning Co. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on New Dawn Awning Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 19, 1990 Business started: 01/01/1970 in CA Business incorporated 12/19/2002 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 660410.

Type of Entity


Business Management
Mr. Vernon Hayes, Owner
Contact Information
Principal: Mr. Vernon Hayes, Owner
Business Category

Awnings & Canopies Contractors - General Patio, Porch & Deck Enclosures Patio Cover

Industry Tips
Hiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights

Additional Locations

  • PO Box 2049

    Orangevale, CA 95662


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/3/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Dawn Awnings installed 2 outdoor fan under the patio cover they put up. They took out my existing porch light fixture and was asked to put a plate cover until I could find a fixture I wanted. It's been 3 weeks now and I still have not found a fixture I want. But I realized they took my old sensor light fixture. I text the owner ****** and he texted back that I did not want the fixture and that they threw it away. Which I never said I didn't want to keep it. All I want is my fixture back.

Desired Settlement: I just want my fixture back. I really don't think they would throw away a perfectly good fixture.

Business Response:

Response: Business states

"I would like to offer the consumer $50.00 so she can buy a new fixture. Please let me know if this is satisfactory and once we receive confirmation, we will mail out the check. " ****** *****

Business Response:

The customer told my guys to just throw it away that she would find a new one and her husband would put it up.

We have no reason to hang on too a used fixture, so we three it in the garbage.