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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that B W Auto Dismantlers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for B W Auto Dismantlers, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
The number is 47846.
Type of Entity
Business ManagementMr. Jeff Buchanan, General Manager
Auto Wrecking Auto Parts & Supplies - Used
2031 Pfe Rd
Roseville, CA 95747 (800) 327-0888 (916) 782-8469 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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Additional Phone Numbers
- (916) 782-8469(Phone)
- (916) 969-1600(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I purchased a used automatic transmission for my 2001 BMW X5 4.4i from BW Auto Dismantlers on September 26, 2013 over the phone. Once installed, the used transmission was not working and that would not even engage to move forward. I called BW Auto Dismantlers and they refused to cover the warranty or issue a refund. I was also told by BW Auto Dismantlers that I should go after whoever installed the transmission to get my money back.
Desired Settlement: A full refund of the purchase price.
Unfortunately we cannot always make sure that an installation facility follows manufacturer's suggested installation procedures, and although all shops use software to bill the customer based on such procedures, this simply is not always followed.
The BMW X5 Transmission purchased has a filter unit that acts as the pick up tube for the fluid. After a careful 3rd party investigation leading to determine if the repair shop completed the repair, based on manufacturers suggestions, we determined that
the repair shop did not, and they installed our production with-out a filter. Having attempted to run the product, for even a minout amount of time, with out the filter, will cause immediate internal damage. We declined the customers warranty based on improper
installation, and have provided documentation to support our claim.
Read Complaint Details
Complaint: I purchased a $3000.00 engine not delivered. I purchased a $3000 ENGINE from BW auto dismantlers that was not delivered to ****** *** Motors on November 9, 2012. BW refused to give me original receipt of delivery confirmation. I drove an hour an half to BW and the manger ***** refused to let me see the original receipt of the delivery of the engine. Kwik delivery refused to give me original receipt of delivery. ****** *** Motors didn't have receipt of delivery confirmation. BW faxed receipt of delivery to BW. BW initially faxed receipt to me with a signature of someone receiving engine @ ****** ***. The receipt faxed to ****** *** and the signature is missing. Kwik delivery manager **** ****** claimed *** the owner of ****** *** signed for the engine. However, the signature on the delivery receipt don't match *** signature. The engine wasn't delivered and not placed in the car. I paid for the car repairs and the car broke down 6miles from ****** bay Motors and had to be towed, In addition, The serial numbers on the engine don't match.
Desired Settlement: I would like refund of 3000.00 of the engine never delivered to ****** *** Motors
Business' Initial Response