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BBB Accredited Business since
Phone: (209) 544-6826 Fax: (209) 526-6445 1210 7th St, Modesto, CA 95354
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A BBB Accredited Business since
BBB has determined that Little Passenger Seats meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Little Passenger Seats include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementEric Edmundson, President Ms. Michelle Wells , Manager
Auto Service - Specialty Parts Auto Services Manufacturers & Producers Auto Accessories
Alternate Business NamesLittle Passengers, Inc
Products & Services
Little Passenger Seats sells custom auxiliary SUV 3rd/4th row seat for sport utility vehicles.
1210 7th St
Modesto, CA 95354 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Our Little Passenger seat arrived damaged. Bent bracket on the main frame. Wrong parts pack to correctly install the seat. I received an initially pleasant and cooperative response. I also was told a refund in the amount of what it would cost to return it and send a new one would be provided. These were lies as nothing has come of it. I was told that keeping the seat would provide this refund, as I have. I was instructed to "bang the bend out with a hammer". I did so. I asked if this would modify the structures integrity. I was told no. After realizing proper hardware to install was not present, we needed to contact again. This time the customer service fell apart. The rep acted as we were a burden to her, and we were told "she would sleep fine, knowing what she did was right in her eyes". I still don't even know what they were talking about. $1149 dollars later. I have a seat that I needed to work on myself to make fit. Buy the hardware myself that I already bought through them since they sent the wrong stuff, and an attitude with no rectification from their service department. Billing was extremely fast as well, but the shipment of it was lack. We were asked if they could Bill us since they were done and ship it. We were billed the day of the request. It was shipped 12 days later. Certainly money is the primary focus of this company, not customer service.
Desired Settlement: $287.25. 25% of the cost of the product. We feel this is extremely fair, and appropriate for what we received from your company.
Business Response: The customer was offered a full replacement at no cost of the ordered product since the frame was damaged in shipping. Replacement of the product is the only offer we gave since the safety of a damaged frame is negotiated. The customer declined the offer.
Problems with Product/Service
Read Complaint Details
Complaint: Rude customer service. Request settlement for inconvenience. Purchase date: Aug 2, 2013. Verbally told 8-10 weeks. Fine print says 8-12 wks, okay. No contact so I contacted. They told me 1.5 weeks still. I emailed just simply asking about if they compensate for lost time when I am a paying customer, which includes customer service. A Ms. ******** emailed me stating no discounts even if product was really late. She insisted that a product I have yet to receive was "top notch" and therefore if "all you have bad to say in the end is it tool a little longer than expected, then we are ok with that, since the quality is top notch... We choose quality over efficient service". So she already admits they care not about customer service. I replied stating that it was rude and that it would have been acceptable to have just apologized for the inconvenience and for no notification on their part and to not be rude about it, and she responded stating "I will not apologize for time. Sorry you think i was rude". So along with poor grammar, I feel like I was communicating with a 12 year old who has no experience in customer service. She's not even a manufacturer, just a "customer service rep". Next she gave me their cancellation policy. No care in the world, I, a customer who had already paid a down payment, didn't matter to the company. Plus on top of that, I never got any updates from the company about my product. I had to ask. I have all related quotes and emails on hand.
Desired Settlement: An apology from management and ********, ******** to receive professional guidance on customer service and free shipping for my product in order (taken out of my cost).
Initial Business Response