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Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating at this time because BBB file information is being reviewed and/or updated.
901 Grand Ave Ste A
Sacramento, CA 95838 Directions
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|Customer Review Experience||Value|
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Problems with Product/Service
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Complaint: I paid them $261. to do a job for me, and they ahve not done the job right. They tryed but my truck broke 10-15 after I drove off. I tryed contacting the owner a lots of times, and when I did talk with the owner, said bring my truck back he will fix one side, but not the other on 11-11-13 when I did go back the owner said to me he did not have time to work on my truck. I said to him I paid you to do this He said then he is biz & will not fix my truck. He didn't offer me no app or nothing. just said he is bizz, and has to many cars to work on.
Desired Settlement: If they can fix my truck right. I think it might be best if I took my truck to them to be repared and they should not be paid. However but I needs my truck. please.
I am sorry I didn’t see or received your 1st complaint letter. Last Friday, 01/10/14, I thought I will see you in person first and report later, but not the proper situation.
From 9/11/13 to 10/7/13, Mrs. ****** made 4 different amount of deposit. (or prepaid). On 10/07/13, she brought her car into the shop and requested to replace Left Control Arm and help her install new C/V boot band on the right outer boot. She also states that somebody tried to steal her transmission!
During us performing the work, I found no bolts were missing or loose. A month later, on 11/10/13 she came back and blamed that we broke her both outer axle boots. I know this is a blame! But I still wanted her to become our customer. I explain to her, that the right side, you asked for help, so we did the replacement of the new band for $5.00. the labor was $20.00, but it was a free of charge from us. On left side, even though we didn’t break it, I replace with free labor and you pay for the boot. She said “I’m not going to pay anything”. I feel very bad! I told her to bring her car back for inspection.
On 11/13/13, she brings back her car. We raise the car up and notice that she has new shocks. Someone has replaced her shocks after we work on her car back in October 2013. When rubber gets old, and if we put the band on the boot, it might have a possible chance it would tend to tear by itself due to age and lack of flexibility of the rubber, (her rubber is approximately over 8 years old. She blamed it was by our new band. The left side axle boot is around 1-3 years old. But the cut is a zig zag along with the axle. It seems like flying object she ran over while driving. Or people who replace her axle after us.
I sold the part to her what the parts shop sell to me by mistake because 1st time I bought from pepboys. Part cost me $123.00. I should have charge her $220.00 + tax. But I only charge her $126.00.
I installed a new band on the right outer axle for her for free. And we only work on upper left control arm. There is no reason for us to touch anything on the boot area.
Generally without you seeing a person and actual evidences, it’s hard for everyone to make the right judgment. But the truth is the truth. Please help explain to customer and have them understand.
Many people these days try to use their car to make money, and why they are always the winner? I don’t seems to understand… because I work hard and do things the right way and try to help out customer the best I can, but many people take advantage of me.. maybe being too nice and polite to my customer is why they take advantage of me.
If you have any other question, please call me @ *** *********.
Problems with Product/Service
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Complaint: I went to this repair shop for a $15 tire rotation and ended up with $2,500 dollars worth of damage due to negligence on behalf of this company. This tire shop after rotating my tires on September 7th 2012 forgot to tighten my lug nuts back on to my car and allowed me to drive off the lot and on to the road. About a mile down the road I ended up in a car accident because my rear driver side tire fell off of my vehicle and caused my vehicle to spin out on the road.
Desired Settlement: I would like my insurance company fees and my $500 dollar deductible to be reimbursed. and I would also like compensation for the pain and suffering that I suffered after this incident.
Business' Initial Response