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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that The Black Forest meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for The Black Forest include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 207881.
Type of Entity
Business ManagementMrs. Sherry Gilbert, Owner Mr. Paul Gilbert, Owner
Auto Repair & Service Auto Repairing - Foreign
Alternate Business NamesBlack Forest, The
Industry TipsAuto Repair - Road Signs of Good Business
140 Elm Ave
Auburn, CA 95603 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: False repair report, they wanted to make unnecessary expensive repairs. Returned car and withheld parts. My V W TDI Gulf died while traveling from the bay area to Nevada City for a conference. To make a long story short my car ended up in their shop. they told me I needed a new turbo charger even though it had been changed out 5 years prior. A $3000.00 repair! Wanting a second opinion and needing that kind of extended work done by a shop closer to home I towed my car back to the bay area. My shop in town checked it out very thoroughly with computer and test driving and found no problem(?) Afterwards talked with Black Forest because they forgot to return my car in proper order and left the internal engine cover in their shop. Claimed they had the correct diagnoses and declared I would have problems on any long trip. A week after I went from the bay area to LA (Round trip) with no problems. After 3 calls asking them to return the engine cover it arrived with out the bolt (special order). WARNING This shop is out to take you BE CARE FULL these are professional rip off artists and will make up any story to charge you money for unnecessary repairs with very SLOPPY work .
Desired Settlement: Please refund diagnosis estimate and return bolts necessary to secure engine cover.
Business' Initial Response